Senior Product Manager, Post Order Experience (Remote)

ezCater is the #1 food tech platform for workplaces in the US. The Product Management team is looking for an experienced Senior Product Manager to focus on the post-order customer experience, owning the product strategy and execution to improve customer retention and self-service.

Responsibilities:

• Drive the vision and develop a roadmap for the post order experience, including order management and visibility, reviews, and rewards
• Tell a compelling story using research and data to evangelize the roadmap and vision
• Build deep empathy for ezCater users and become their biggest champion
• Lead product initiatives and work collaboratively across a cross-functional team including Design, Research, Engineering, Data Analysis, Fulfillment Operations, and Customer Service to define, prioritize, and build new functionalities and improved user experiences
• Continuously identify areas for innovation and improvement, and implement strategies to keep us ahead, ensuring our marketplace delivers an unparalleled user experience
• Create and monitor the ongoing metrics that measure and define success
• Travel to Boston quarterly for planning and business reviews
• Have fun building impactful software with awesome people

Requirements:

• 5+ years of product management experience focused on consumer-facing e-commerce products
• Marketplace experience is a plus, as is post-order experience
• Proven experience innovating on behalf of customers
• Deep analytic ability, comfort working with and manipulating data, building hypotheses to inform innovative solutions
• Fluent with AI tools such as Claude design to prototype solutions and improve your speed of execution
• Strong teamwork and collaboration skills; you're happy spending much of your day collaborating with team members in different functional areas
• Ability to travel up to 5 days per quarter for Together Weeks, team gatherings and other events, when applicable