Senior Product Manager

Samsara is the pioneer of the Connected Operations™ Cloud, helping organizations harness IoT data to improve operations. They are seeking a Senior Product Manager to own the installation experience of their devices, ensuring efficiency and correctness during the setup process.

Responsibilities:

• Own the three-year vision for device installation and provisioning, defining how Samsara hardware comes online as the platform expands across new products, device types, and geographies
• Own install correctness. Set the target, instrument the funnel so every outcome is attributable, and move the number quarter over quarter
• Own the guided install and verification flow in the Samsara Fleet app, for professional installers and for customers who install hardware themselves
• Build the intelligence that verifies an install is correct, checking camera aim, wiring, and signal quality while the installer is still standing at the vehicle
• Give operations leaders a live view of fleet readiness: what is installed, what is verified, and what is producing data
• Ride along on installs and run sessions in customer yards, then turn what you observe into roadmap that shapes hardware, firmware, and software decisions
• Champion, role model, and embed Samsara's cultural principles as we scale globally

Requirements:

• 7+ years of product management experience shipping products used by external customers
• A record of owning a business or product metric and changing its trajectory, with a before and after you can walk us through
• Experience building something from zero to one without a spec, a defined customer, or a playbook
• Technical depth sufficient for engineers to treat you as a peer: a degree in Computer Science or Engineering, prior experience as an engineer, or demonstrated fluency in system architecture trade-offs
• Proven ability to operate at both altitudes, setting multi-year direction and reviewing the details of a screen flow in the same week
• Executive-level communication and presence, comfortable presenting and defending strategy to the CEO, CPO, and customers
• Based in a North American time zone. We will consider strong candidates in Europe
• Experience building mobile products for people who work with their hands, in loud, time-pressured, or offline conditions
• A habit of primary research, with specific examples of what watching a customer taught you that a dashboard could not
• Prior work on products where software and hardware depend on each other
• Experience instrumenting a funnel and running experiments against it