Salesforce Engagement Lead / Project Manager

TruSummit Solutions is a young, energetic, fast-growing, results-based Salesforce Implementation Partner headquartered in Pittsburgh, PA. As the Salesforce Engagement Lead/Project Manager, you will lead Salesforce implementation projects, ensuring successful delivery and alignment with clients' business objectives while fostering collaboration across teams.

Responsibilities:

• Serve as primary lead on client projects, project activities, and facilitate client stakeholder engagement to ensure successful execution and delivery
• Develop and implement relevant project management methodologies, standards, and processes to enhance project efficiency and effectiveness
• Work closely with delivery team leads and senior management to ensure high levels of client satisfaction
• Align to and champion TruSummit’s Delivery Process framework with the PM team
• Provide expert guidance and support to project managers throughout the entire project lifecycle, including planning, execution, and monitoring, to ensure successful delivery of client projects
• Identify, assess, and mitigate project risks, promptly resolving any escalated issues to minimize disruptions and maximize project outcomes
• Collaborate closely with leadership to align TruSummit's strategic goals and objectives, ensuring project activities contribute to overall organizational success
• Define and track key performance indicators (KPIs) for projects, providing regular reports and updates to leadership (internal and external)
• Lead and mentor project managers, fostering their professional growth through guidance, training, and constructive performance feedback
• Work with resourcing manager(s) to conduct resource planning and allocation to optimize project staffing
• Foster strong relationships with internal and external stakeholders, proactively managing expectations and ensuring effective communication throughout project lifecycles
• Serve as an escalation point for project resources and stakeholders

Requirements:

• Bachelor's or Master's degree in a relevant field. (e.g., Business Administration, Computer Science, Project Management)
• 3+ years of experience leading enterprise software implementation projects or managing a team of project managers
• 3+ years relevant industry experience in Professional Services Project Management
• Strong leadership abilities, with the capacity to drive project success and manage teams through change
• Proven experience in project management, specifically with Salesforce implementations or related CRM systems
• Demonstrated ability to quickly earn the trust of sponsors and key stakeholders, set direction and approach, resolve conflicts, deliver tough messages, and execute with limited information and ambiguity
• General familiarity with Salesforce platform capabilities, features, and best practices
• Proficiency (routinely and comfortably uses) Microsoft Office 365 products, specifically Microsoft Excel, PowerPoint, etc
• Excellent customer-facing skills, professional presence, and entrepreneurial attitude
• Knowledge and experience with formal delivery methodologies. (Agile, SCRUM, Waterfall)
• Strong written and verbal communication skills
• Self-motivated, self-directed, highly organized, strong attention to detail
• Ability to prioritize tasks, work on multiple assignments, and manage ambiguity