Customer Supply Chain Manager, CVS

Opella is challenging how self-care works for millions of people and is seeking a Customer Supply Chain Manager. In this role, you will lead key supply chain elements of the joint business plan, mentor emerging talent, and help shape a culture focused on sustainability and collaboration.

Responsibilities:

• Partner with customer leadership to execute the Joint Business Plan, integrating planning and supply chain strategies to drive growth, improve execution, and create value across both in-store and e-commerce channels
• Build and maintain strong relationships with CVS Health supply chain, store operations, and executive leadership while serving as a trusted supply chain thought leader, including support for Rx-to-OTC switch initiatives
• Lead the development and implementation of supply chain tools, solutions, and investments that enhance planning accuracy, operational performance, and business outcomes
• Develop inventory monitoring methodologies and forecasting processes to improve trade inventory visibility, retail in-stock performance, forecast accuracy, and demand planning results
• Provide supply chain expertise and process leadership to field planning and forecasting teams, ensuring alignment with Opella’s S&OP framework and business objectives
• Establish and manage supply chain scorecards and performance metrics focused on on-time/in-full delivery, on-shelf availability, inventory management, cash flow, and continuous improvement initiatives
• Foster cross-functional collaboration between supply chain and sales teams to drive sustainable growth, proactively identify opportunities, and anticipate and resolve customer, commercial, and operational challenges

Requirements:

• B.A. / B.S. degree required
• 7+ years of experience across multiple areas of the supply chain, including roles involving direct customer interactions
• A demonstrated track-record for delivering results, developing capabilities, exceeding goals and is recognized as an expert in delivering breakthrough and innovative solutions
• Ability to develop organizational capabilities while influencing others
• Lead and inspire others when facing highly ambiguous, complex situations
• Extremely organized, dependable and self-motivated with the ability to leverage Excel and other planning tools in a fast-paced environment
• Utilizes effective, professional communications to cultivate strong working relationships with both internal and external colleagues; displays flexibility in your approach to people and situation
• MBA preferred
• Supply / demand planning experience preferred