Sales Development Representative

Newfold Digital is committed to helping small businesses succeed online. The Sales Development Representative will play a crucial role in expanding the customer base by educating potential customers about products and services, qualifying leads, and collaborating with the sales team.

Responsibilities:

• Engage with inbound leads, current customers, web forms, chats, and referrals to understand their goals and identify sales opportunities
• Qualify interest by uncovering customer needs, purchase intent, and readiness to buy, then route high-value SQLs to the appropriate Account Executive team
• Convert product and technical questions into consultative sales conversations by recommending solutions that address immediate needs and create value
• Conduct meaningful account reviews to uncover upsell, cross-sell, and expansion opportunities within the existing customer base
• Respond quickly and professionally to inbound inquiries, ensuring a high-quality customer experience and timely follow-up
• Collaborate closely with Account Executives, Sales Leadership, Customer Success, and other internal teams to create a smooth customer journey and strong handoffs
• Maintain accurate records of all customer interactions, lead status, and next steps in the CRM
• Meet or exceed goals related to lead response time, qualification quality, conversion, and pipeline generation
• Stay current on Bluehost products, promotions, competitive offerings, and sales processes to confidently position solutions and support customer needs

Requirements:

• You're a motivated, customer-focused sales professional who thrives in a fast-paced environment
• You communicate clearly, listen actively, and know how to build trust quickly with a wide range of customers
• You're naturally curious and consultative, with the ability to uncover needs and recommend the right solution
• You're comfortable handling inbound conversations and balancing speed, professionalism, and quality across every interaction
• You're organized, detail-oriented, and committed to maintaining accurate CRM records and strong follow-through
• You're collaborative, coachable, and eager to learn from feedback to continuously improve
• You're energized by the opportunity to contribute directly to pipeline and revenue growth
• You're excited about helping businesses succeed online and building the foundation for a long-term sales career
• You bring a positive attitude, a strong work ethic, and the drive to make an impact every day