Project Manager, Government Accounts (Digital Marketing/Advertising)

Leap Group is a passionate and innovative team dedicated to serving clients in the government sector. The Project Manager will blend project management skills with client-facing account management to oversee a high volume of government accounts, ensuring timely and budget-conscious delivery of services.

Responsibilities:

• Own project timelines, deliverables, scopes, and budgets for all assigned government accounts
• Create clarity for internal teams through detailed project plans, status updates, documentation, and risk mitigation efforts
• Ensure work moves efficiently through creative, strategy, production, and development teams using standard Leap processes and our project management system, Adobe Workfront
• Provide proactive forecasting of hours, resourcing, schedules, and potential bottlenecks
• Maintain a consistent cadence of communication and documentation across a high volume of projects
• Serve as the primary point of contact for government accounts, delivering a high-touch, service-minded client experience similar to an Account Manager
• Onboard new clients, guide them through Leap processes, and ensure they feel supported and informed
• Communicate project statuses, next steps, and expectations professionally and confidently
• Facilitate client meetings, recap action items, and follow through to keep work moving
• Identify opportunities for cross-sell/upsell or expanded engagement, working in tandem with senior Account Management leadership
• Guide clients through nuanced requests or complex workflows, using discretion and sound judgment
• Help uphold standards for documentation, accuracy, communication, and process consistency across government accounts
• Bring a mindset of continuous improvement, contributing ideas for more efficient workflows, better tools, or clearer processes

Requirements:

• 3+ years of project management experience, ideally in an agency, marketing, digital, or creative environment (or adjacent field with highly transferable skills)
• Experience managing a large volume of concurrent projects with strong attention to detail and follow-through
• Prior involvement in client-facing roles, such as project management, account management, sales, customer success, consulting, or operations
• Strong ability to communicate professionally with external stakeholders, including clients from government, nonprofit, or regulated industries
• High comfort with processes, structure, documentation, and deadlines in a fast-paced, multi-stakeholder environment
• Experience with project management platforms
• Proven ability to anticipate needs, manage risk, and keep projects on track
• Ability to navigate ambiguity, stay calm under pressure, and adapt quickly to changing needs
• Experience supporting government or public-sector clients or familiarity with their compliance, communication, and procurement nuances
• Background in agencies that use a combined AM/PM model
• Experience in Adobe Workfront