Senior Project Manager - Ostro Implementation

Ostro is a specialized business division within Veeva, dedicated to advancing brand engagement for the life sciences industry through AI technology. The role of Senior Project Manager involves owning complex software implementations and ensuring successful, on-time launches by acting as the main bridge between internal teams and external clients.

Responsibilities:

• Manage full-lifecycle software implementation projects from kickoff to go-live, driving clear client communication, proactive risk mitigation, and team accountability to maintain strict timelines
• Manage a portfolio of 10 to 20 concurrent projects, balancing complex, multi-system integrations with standard deliveries
• Configure client applications utilizing no-code flow builders and conduct rigorous quality assurance testing, including preparing annotations for MLR/PRC regulatory submissions prior to release
• Coordinate cross-functionally with Implementation Consultants, Account Executives, Product Managers, and Support teams to ensure seamless project delivery
• Scale implementation operations by developing SOPs, creating integrated template project plans, and continuously optimizing internal tools and discovery processes
• Coach and mentor Associate and Project Manager-level team members to foster professional growth and team efficiency

Requirements:

• 4–6 years of experience managing 10–20 concurrent software implementations, specializing in multi-product rollouts and complex, multi-system integrations
• Built standard SOPs and project templates that improved and streamlined the implementation lifecycle
• Hands-on experience deploying and troubleshooting beta or newly released products
• PMP certification or equivalent
• Experience with MLR/PRC regulatory submissions and annotations in pharma or life sciences
• Background in healthcare technology or a marketing agency
• Experience mentoring or coaching junior project managers