OCIO Operations Specialists

Work alongside the client’s internal client-service team to model best-practice handling of client inquiries, cash reconciliation review, and cash letter preparation
Process subscription documents, capital calls, distributions, and redemption instructions for hedge fund and private equity commitments, tracking wire dates, due dates, notice periods, locks, and gates – Review outbound cash and account communications for accuracy before they are finalized, coaching junior team members on quality standards
Help professionalize day-to-day client operations workflows, anticipating investment-team needs rather than working reactively This work is in close support of the client-service function but does not involve being introduced to or in direct contact with the client’s external clients.

CORE RESPONSIBILITIES

Operate as an embedded, hands-on individual contributor within a lean, high-growth operations team
Maintain working proficiency across client-service, reconciliations, and reporting workflows — beyond your primary specialisation — to provide backup coverage and team resilience
Apply deep knowledge of hedge fund and private equity mechanics — valuations, commitments, capital calls, distributions, and subscription documents — across a predominantly fund-of-funds book
Support a custodian-agnostic operating model spanning numerous counterparties, largely wire- and email-based rather than automated trade feeds
Contribute to standardising procedures, documentation, and training materials — including scalable onboarding workflows, data templates, and operational checklists — that support the client team’s growth toward eventually owning BAU independently
Partner with compliance and legal teams on account documentation and data needed for regulatory reporting relevant to client mandates
Use AI tools (e.g., Claude) and advanced Excel to improve the accuracy and efficiency of daily operations work

QUALIFICATIONS — REQUIRED

10–15 years of experience in client or investment operations; prior experience at an OCIO is a key differentiator for this role — asset manager, custodian, or fund administrator backgrounds also considered
Direct experience with fund-of-funds structures and operations, including manual subscription and redemption processing in the absence of automated trade feeds
Direct experience with hedge fund and private equity valuations, commitment processing, and capital call/distribution mechanics and the complexities around cash management associated with private equity
Working knowledge of subscription documents, wire processing, and fund terms (notice periods, locks, gates)
Hands-on daily and month-end reconciliation experience, including unit reconciliations, exception management, and data quality across the Accounting Book of Record (ABOR) and downstream reporting
Familiarity with client performance reporting concepts (flash reports, quarterly statements) and reporting cadences
Experience with relevant systems — SimCorp Dimension, IVP, DealCloud, Canoe, or Addepar (or comparable platforms) — strongly preferred
Advanced Excel proficiency and comfort working with AI tools (e.g., Claude) to support daily operations
Strong process-improvement instincts, with experience in business requirements development, operating model design, and standardising procedures and documentation
High degree of ownership, accuracy, and responsiveness across multiple concurrent workstreams
Comfort flexing across adjacent operations functions (client service, reconciliations, reporting) to support team coverage and resilience, while anchoring in one primary specialisation

OCIO Operations Specialists

Key skills

About this role