Senior Product Manager – Customer Success (Hybrid/ Remote)

Kardium Inc. is a company focused on developing groundbreaking medical devices for the diagnosis and treatment of heart rhythm disorders. As a Senior Product Manager – Customer Success, you will drive customer engagement and utilization of the Globe System by identifying opportunities and collaborating with cross-functional teams to execute product initiatives.

Responsibilities:

• Identify opportunities to increase customer utilization of the Globe PF System
• Develop, prioritize and drive initiatives to increase customer engagement and utilization of the Globe PF System
• Transform the high-level vision of the product roadmap into prioritized, detailed User Needs and Business Needs in collaboration with our other product managers
• Understand and provide technical guidance on customer expectations relating to clinical electroanatomic mapping and advanced therapy workflows and interactions
• Define User Needs, Business Needs and Requirements for mapping and therapy workflows and best practices
• Define User Needs, Business Needs and Requirements for Clinical Specialist troubleshooting workflows using an AI-first approach and a human for the really tough cases
• Work closely with R&D teams to ensure they develop the optimal hardware, software, workflows and functionality
• Use data to inform product decisions and maximize value for customers
• Anticipate and mitigate technical risks. Suggest, support, and negotiate tradeoffs between scope, budget, and schedule
• Collaborate with cross-functional teams, including executives, User Experience (UX), Training, Mapping Algorithms, Electronics Engineering, Clinical Engineering, Biomedical Research, Software Development, and Sales, to bring new mapping workflows and features to market
• Communicate product strategy and progress to internal stakeholders, including management and designers
• Stay current on industry trends and new technologies to bring innovative ideas to the product team
• Availability to regularly travel to meet with clients and stakeholders and attend trade shows and clinical/pre-clinical procedures, sometimes internationally

Requirements:

• Bachelor's degree in Science, Engineering or equivalent
• 7+ years of electrophysiology experience, including mapping
• 5+ years of EP lab experience with deep knowledge of industry products and advanced therapeutic strategies
• Experience translating product vision to requirements and supporting feature development
• Experience training or mentoring clinical field teams
• Strong strategic and analytical skills with a focus on data-driven decision-making
• Ability to develop and implement operational procedures and processes
• Excellent leadership, communication (written and oral), presentation, and interpersonal skills
• Ability to effectively present ideas and concepts, facilitating stakeholder buy-in
• Availability to regularly travel to meet with clients and stakeholders and attend trade shows and clinical/pre-clinical procedures, sometimes internationally
• Experience leading development teams and mentoring designers
• Experience with Product Management or development
• Human Factors or UX experience