Software Engineer, Agent Intelligence

Sage Care is a fast-growing healthcare startup focused on transforming care navigation through AI innovations. The Software Engineer, Agent Intelligence will build systems to enhance AI agent performance by developing evaluation pipelines and feedback mechanisms, ensuring continuous improvement in patient care.

Responsibilities:

• Build the evaluation and feedback platform
• Design systems that continuously analyze production conversations, identify and cluster quality issues
• Build evaluation pipelines that measure agent performance across the dimensions that matter for patient care
• Develop workflows that transform human feedback into actionable improvements
• Design mechanisms for routing issues to the appropriate AI, engineering, or operational owners
• Investigate production failures and identify root causes across transcription, reasoning, retrieval, and orchestration
• Build tooling that helps engineers quickly understand why an agent behaved a certain way
• Establish quality metrics and reliability standards for production agents
• Build ML pipelines that reduce the manual effort required to improve agents