Insurance Customer Advocate (Sales or Service Path) (Remote, Tech Startup)

Jerry is a tech startup focused on helping customers manage their car and home insurance with a modern approach. They are seeking an Insurance Customer Advocate to provide exceptional customer service and support, helping clients navigate their insurance needs and improve the overall customer experience.

Responsibilities:

• Taking great care of our customers. Our team members don't just answer the question asked — they catch the thing the customer didn't know to ask about. A coverage gap. A discount they qualify for. A renewal about to spike
• Answering inbound calls from customers shopping auto, home, motorcycle, and other policies, and from policyholders who need something changed
• Getting deep on the product. With a large panel of insurance companies to work from, knowing which one fits which customer is the craft of this job. Our app evolves constantly too, and knowing it inside out makes you the person customers trust to navigate it
• Problem solving to remove barriers between a customer and the right coverage
• Processing service requests — vehicles, drivers, lienholders, policy documents
• Making the product better. Tell us what you're hearing. The feedback loop here is short enough that you'll see your suggestions ship

Requirements:

• Genuinely friendly and positive attitude and willingness to work as a team
• Strong work ethic
• Strong problem solving skills
• Strong communication skills
• Prior work experience in customer service, sales, or hospitality is a plus, but not required