Support the development of the Optum Customer Communications/Document Composition Center of Excellence inclusive of platform capability requirements, operating model, and support all OptumRx products and services.
Serve as a technical SME for all aspects of the CCM platform internally.
Partner with marketing leads, Optum IT, and other internal stakeholders to deliver a scalable CCM platform that meets all business needs in a cost effective, timely manner.
Define, track, and deliver key quality success measures related to accuracy and timeliness of communications projects flowing through the platform/team.
Monitor performance and quality control plans to review and identify any issues or ways to improve the end-to-end CCM lifecycle with member and provider communication projects.
Partner and consult with all internal and external cross functional teams (e.g. consumer data management & outreach, marketing project management, print fulfillment, email/SMS operations, creative designers, marketing managers, client services, Optum IT, external delivery vendors, etc) to deliver, maintain and optimize the CCM platform and related campaign/communication deliverables.
What does the ideal candidate background look like (ex: healthcare specific background, etc.)? Healthcare, a plus, Business Analyst Experience with Document Composition background.
Are you open to candidates that would need to be 100% remote for the duration of the engagement? Yes, 100% remote.
