Business Analyst - Salesforce

Myridius is a global Manufacturing organization seeking a Business Analyst to drive digital transformation initiatives. The role involves analyzing business processes, gathering requirements, and supporting the implementation of Salesforce solutions to enhance operational efficiency.

Responsibilities:

• Partner with global business stakeholders to elicit, analyze, and document business requirements for Salesforce enhancements and new implementations
• Facilitate discovery workshops, requirement gathering sessions, and solution walkthroughs across Sales, Service, Marketing, and Field Service teams
• Create detailed Business Requirement Documents (BRDs), Functional Specifications, User Stories, Acceptance Criteria, Process Flows, and Data Mapping documents
• Collaborate with Product Owners, Solution Architects, Developers, QA teams, and Integration teams throughout the Software Development Life Cycle (SDLC)
• Support Salesforce implementations involving Sales Cloud, Service Cloud, Fields Service, CPQ and ERP integrations
• Analyze existing business processes and recommend scalable Salesforce solutions aligned with business objectives and platform best practices
• Perform impact analysis, gap analysis, and feasibility assessments for new business requests
• Support Agile ceremonies including Sprint Planning, Backlog Grooming, Sprint Reviews, and Retrospectives
• Coordinate User Acceptance Testing (UAT), validate business requirements, and manage defect resolution
• Support data migration activities, data validation, and integration testing with ERP systems
• Develop training materials, user guides, release documentation, and business process documentation
• Monitor post-deployment issues, support Hypercare activities, and ensure successful business adoption of new Salesforce functionality

Requirements:

• 5 - 10 Years of experience as a Business Analyst
• Experience with Salesforce Sales Cloud
• Experience with Salesforce Service Cloud
• Experience in Business Process Analysis
• Experience in Requirements Gathering & Documentation
• Experience in User Story & Acceptance Criteria Writing
• Experience with Agile / Scrum Methodology
• Experience in Process Mapping (BPMN, Visio, Lucidchart)
• Experience with Salesforce Integrations (ERP, Middleware)
• Experience with Azure DevOps (ADO)