SAP Incident Manager/AMS / Production Support

NeerInfo Solutions is seeking an SAP Incident Manager to support consulting engagements and SAP AMS/production support operations. The role involves defining problems, evaluating and configuring solutions, managing incident and escalation processes, leading crisis calls, conducting demonstrations and workshops, preparing estimates, and supporting knowledge transfer.

Responsibilities:

• As a Project Manager you will be a key player in the consulting team that helps discover and define the problem statement, evaluates the solution options, and makes recommendations
• You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design
• You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines
• You will also support knowledge transfer with the objective of providing value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape

Requirements:

• Bachelor's degree or foreign equivalent required from an accredited institution
• Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 7 years of experience with Information Technology
• 7+ years of proven experience as an SAP Incident manager
• Strong experience in SAP AMS / Production Support environments
• Knowledge of ITIL Incident, Problem, Change, and Service Management processes
• Experience with SAP ECC and/or SAP S/4HANA
• Strong understanding of SAP modules such as FICO, MM, SD, PP, EWM, or Basis
• Experience with ServiceNow, Jira, Remedy, or equivalent ticketing tools
• Excellent communication, stakeholder management, and escalation management skills
• Ability to lead crisis calls and major incident bridges