HSN Customer Service Specialist -2nd Shift

QVC Group is a Fortune 500 company with six leading retail brands, including HSN. They are seeking a Customer Service Specialist to support HSN by answering inbound customer calls, problem-solving, and promoting products while managing a high volume of inquiries.

Responsibilities:

• Handle a busy day handling a high volume of our inbound customer inquiries
• Offer additional products on each customer interaction
• Assist customers with questions while personalizing the experience for each caller
• Calls may include confirming refunds, taking payments, placing orders, and, analyzing account data
• Opportunity for advancement and upward mobility across the entire QVC Group family of brands
• Report to an assigned Customer Service Supervisor
• Work a set full-time schedule, work schedules are not Monday - Friday
• Set work schedule will include weekend requirement

Requirements:

• 12 months or more of customer service experience
• Provide a distraction free work from home environment
• Learn and work in a virtual environment
• Communicate with a variety of styles
• Navigate multiple systems and screens
• Provide your own Microsoft 11 computer and additional required equipment following HSN computer system requirements
• Troubleshoot own technical problems (partner with IT when needed)
• Available to work weekends, holidays, and additional hours