Legal & General (L&G) is a leading UK financial services group and major global investor.
We’ve been safeguarding people’s financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.
We are one of the world’s largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.
L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK’s longest-running insurer.
Our Institutional Retirement business is the UK’s longest-serving active bulk annuity provider.
Who we are
Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023.
Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.
We are seeking a Business Change Manager to lead and support the successful adoption of change across our transformation programmes. This pivotal role is focused on the people side of change, ensuring that business change initiatives are effectively embedded and aligned with strategic objectives.
The Business Change Manager will drive engagement and adoption across changes to business processes, policies, governance, systems, technology, data, roles, and organisational structures. Collaborating closely with project teams, business stakeholders, HR, communications, learning and development, and senior leadership, the role will champion change readiness, foster alignment, and help realise measurable benefits.
What you'll be doing:
Developing and implementing human-centred change strategies that promote adoption, reduce resistance, and ensure clarity across stakeholder groups
Identifying and engaging key stakeholders to build alignment, assess resistance, and integrate mitigation plans into change delivery
Conducting impact and readiness assessments to evaluate the scale, scope, and preparedness for upcoming changes
Collaborating with Learning & Development and subject matter experts to assess training needs and design effective learning pathways
Crafting and delivering targeted communications tailored to stakeholder groups to build awareness and understanding of change impacts
Designing and facilitating engaging change interventions—such as coaching and workshops—to embed new ways of working
Tracking and reporting on adoption, engagement, and competency metrics to measure the effectiveness of change activities
Reviewing system and process changes with business stakeholders to assess their impact on customer journeys and outcomes
Who we're looking for:
Professional certification in Change Management (e.g. Prosci, APMG) or equivalent practical experience is highly desirable
Strong grasp of change management principles, methodologies, and tools, with the ability to apply them effectively across transformation programmes
Proven track record of delivering end-to-end, people-centred change within business or technology transformation initiatives
Deep understanding of how individuals experience change, including familiarity with the change curve and behavioural responses
Experience influencing and collaborating with stakeholders at all levels to drive alignment and embed change
Skilled in facilitating workshops, crafting stakeholder communications, and supporting leaders through periods of transition
Knowledge of organisational design and operating model change, with the ability to translate strategy into actionable change plans
Comfortable working with HR, L&D, and Internal Communications to design and deliver targeted change interventions that drive adoption and measurable benefits
Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:
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At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.
If you join us, you’ll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.
We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.
It doesn’t matter if you don’t meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.
