Manager, Business Analysis & Insights

BetterHelp is an online therapy service focused on making mental health care more accessible through affordable and convenient therapy. The Manager, Business Analysis & Insights will serve as a strategic thought partner to the CFO and executive leadership team, leading analyses, translating data into executive recommendations, and supporting business strategy. The role also involves building analytics infrastructure, using AI-enabled tools, and influencing cross-functional teams to drive execution.

Responsibilities:

• Distill complex analyses into concise, executive-ready narratives, adapting communication to audiences ranging from individual contributors to the CFO, President, and executive leadership
• Lead high-impact analyses that go beyond reporting metrics to identify root causes, quantify business opportunities, and develop actionable recommendations for executive leadership
• Leverage AI as a core part of the analytical workflow by leveraging modern AI tools to accelerate analysis, improve productivity, automate repetitive tasks, and increase the speed and quality of insights. Continuously evaluate new AI capabilities and champion thoughtful adoption across the team
• Partner with business decision makers to shape and operationalize the company’s strategic roadmap, quantifying and accelerating impact on growth, efficiency, and profitability
• Design scalable analytical frameworks, reusable datasets, automated pipelines, and self-service reporting that improve the organization’s ability to make decisions over time
• Build trusted relationships across Finance, Product, Marketing, Data Science, and Engineering to drive alignment, unblock work, and move initiatives from analysis to execution
• Independently manage multiple concurrent initiatives, proactively prioritize work, navigate ambiguity, and balance short-term business needs with longer-term strategic opportunities

Requirements:

• Expert SQL skills are required
• Strong BI experience (Looker, Tableau, etc.)
• Big Data Fluency: Comfortable working with large, complex datasets and leveraging big data technologies or platforms to derive insights at scale
• Business Acumen: Demonstrated ability to connect data to business outcomes, make sound judgment calls with imperfect information, and recommend clear actions - not just analyses
• Communication: Exceptional written and verbal communication skills with demonstrated experience presenting to senior leaders. Ability to summarize complex analyses into clear executive headlines while maintaining analytical rigor and supporting detail
• Bias for Action: Thrives in a fast-paced, evolving environment. Strong prioritization skills and a pragmatic approach to problem-solving and execution
• • Executive presence and confidence communicating with senior leaders
• • Intellectual curiosity and a strong growth mindset
• • Comfort operating in ambiguity and changing priorities
• • Strong ownership and bias toward action
• • Ability to independently identify problems - not just answer assigned questions
• • Balance between analytical depth and practical business decision-making
• • High emotional intelligence and collaborative partnership across functions
• • Demonstrated ability to turn ambiguous business questions into clear analytical approaches and executive recommendations
• • Experience: 8+ years in strategy, analytics, business intelligence, or insights roles, preferably within D2C or fast-paced, high-growth tech environments or in consulting
• • Education: Bachelor's degree in Business, Economics, Engineering, Computer Science, or a related field. Master's degree a plus
• Experience with Python (preferred) or R
• Demonstrated ability to leverage AI tools such as ChatGPT, Claude, Cursor, GitHub Copilot, or similar tools to accelerate analytical workflows and software development is strongly preferred
• Experience working with Git, version-controlled analytics workflows and modern analytics engineering practices is preferred