Business Analyst with Veeva CRM

TekValue IT Solutions is seeking a Veeva CRM Business Analyst to support CRM enhancements and business processes in the life sciences industry. The role translates stakeholder needs into functional specifications, supports testing and release planning, and helps maintain application operations and documentation.

Responsibilities:

• Experience gathering and documenting business requirements, writing user stories, defining acceptance criteria, and creating process maps
• Ability to translate business requirements from commercial, medical, field, compliance, and IT stakeholders into functional specifications for Veeva CRM enhancements
• Experience assessing Veeva CRM vendor release impacts and planning regression testing in a GxP-regulated environment
• Strong experience preparing and executing User Acceptance Testing (UAT), coordinating business users, and obtaining final sign-off
• Experience with managed services or application support, including L1, L2, and L3 support tiers, incident triage, and ticket management
• Ability to maintain business process documentation, user guides, requirements records, and release communications

Requirements:

• 6–8 years of experience in Business Analysis, including 4+ years of hands-on experience with Veeva CRM / Vault CRM in the Life Sciences industry
• Strong understanding of CRM business processes, including Call Planning & Reporting, Events Management, Sample Management, and Consent
• Experience gathering and documenting business requirements, writing user stories, defining acceptance criteria, and creating process maps
• Ability to translate business requirements from commercial, medical, field, compliance, and IT stakeholders into functional specifications for Veeva CRM enhancements
• Working knowledge of Veeva CRM configuration to specify, review, and validate proposed changes
• Experience assessing Veeva CRM vendor release impacts and planning regression testing in a GxP-regulated environment
• Strong experience preparing and executing User Acceptance Testing (UAT), coordinating business users, and obtaining final sign-off
• Experience with managed services or application support, including L1, L2, and L3 support tiers, incident triage, and ticket management
• Familiarity with ManageEngine, ServiceNow, or similar IT service management tools
• Working knowledge of Veeva Network, HCP/HCO master data, CRM data flows, and aggregate spend reporting
• Experience supporting MyInsights dashboards, Suggestions, Next Best Action rules, and field adoption reporting
• Understanding of GxP, Computer System Validation (CSV/CSA), 21 CFR Part 11, and EU Annex 11
• Ability to maintain business process documentation, user guides, requirements records, and release communications
• Strong communication, stakeholder management, analytical, and problem-solving skills
• Bachelor's degree in a relevant field or equivalent professional experience
• Hands-on business analysis experience with MyInsights, Suggestions, and Approved Email
• Exposure to Veeva Network, Veeva Align, or Vault PromoMats
• Experience with Jira, Azure DevOps, or similar work-tracking tools
• Knowledge of Agile and sprint-based delivery methodologies
• Power BI or similar reporting and dashboard tools
• Prior consulting or client-embedded delivery experience
• Preferred certifications: Veeva CRM Administrator / Vault CRM, CBAP, PMI-PBA, ITIL, or Agile certifications