Customer Service Represenative

Tirecraft is hiring an experienced Customer Service Representative for a remote specialty role supporting third-party logistics operations. The role handles customer inquiries, orders, complaints, shipment processing, supplier receiving, discrepancy resolution, and cross-department communication while contributing to customer service improvements and team success.

Responsibilities:

• Answer incoming customer calls and accurately process orders and requests in a timely manner
• Enter orders into operating system(s); pick orders at the shipping receiving dock to ensure a timely schedule and delivery
• Maintain strong customer relationships by handling questions and concerns with speed and professionalism, troubleshoot when necessary
• Resolving customer complaints, managing database records, drafting status reports on customer service issues
• Communicate with customers on order statuses (especially delayed orders) and provide requested information accurately and in a timely manner
• Process outgoing Less-Than-Truckload (LTL) shipments. Enter pickup requests online to respective LTL carriers. Process required documents and provided copies to the shipper/receivers for scheduled pickup
• Process/receive incoming supplier shipments. Receive shipments into operating system(s) and check the accuracy of the quantity and pricing of the product receipted. Advise any discrepancies
• Dispute any supplier discrepancies online where applicable and follow up to ensure proper credit is received
• Communicate with Management any product that is missing customer pricing to ensure proper and consistent pricing levels are established

Requirements:

• Valid driver's license and clean drivers abstract
• Excellent interpersonal skills required to interact with a wide variety of individuals and personalities
• Passionate about customer service
• A positive attitude and ability to work in a team environment is required
• Exceptional phone etiquette
• Strong computer skills; including ability to navigate Microsoft Office Suite
• Ability to solve problems and troubleshoot with little guidance
• Organized with keen attention to detail and accuracy
• Tire knowledge and experience would be beneficial