Customer Service Representative

Abstra is a fast-growing Nearshore Tech Talent services company that provides Latin American tech talent to U.S. companies and beyond. The Customer Service Representative will serve as the primary customer contact, managing orders from entry to delivery, handling inquiries and complaints, resolving issues, and collaborating with internal and external teams.

Responsibilities:

• Handles Order entry, order status, product info inquiry, complaints, pricing, shipping and inventory requests and issues
• Communicates clearly and professionally with external customers and internal personnel by telephone and/or written correspondence
• Worklist management including raising internal tickets to address issues/concerns with order management, shipping/tracking, product inquiries and pricing/invoicing
• Managing the customer order process from entry to delivery

Requirements:

• Bachelor's degree or higher (completed and verified prior to start) from an accredited institution OR HS Diploma
• 3 - 6 years of Customer Service experience in a private, public, government or military environment
• Previous/current Healthcare Customer Service Experience
• ERP system experience
• Experienced with cross-functional project leadership preferred
• Self-motivated, and able to work effectively, in cross-functional groups, and with internal and external customers
• Ability to resolve conflicts effectively and take the initiative to resolve issues before they become problems