Customer Service Analyst

Brink’s Inc. is a global provider of cash and valuables management, digital retail solutions, and ATM managed services. The Customer Service Analyst II develops reports, analyzes service data, administers documentation, investigates issues, and partners with stakeholders to improve customer service processes and outcomes.

Responsibilities:

• Prepare and analyze customer service reports, service level results, complaint trends, and case activity to support decision making
• Administer customer documentation, reporting requirements, and account records for defined workflows or portfolios
• Investigate service data, recurring issues, or documentation discrepancies and coordinate corrective actions with stakeholders
• Partner with branches, operations, and support teams to improve service processes, record quality, and reporting accuracy
• Document procedures and support projects that improve the efficiency and consistency of customer service operations

Requirements:

• 2+ years of customer service operations, reporting, business analysis, or related experience
• Experience using service data, CRM/case systems, and spreadsheets to investigate issues and track performance
• Ability to prioritize multiple deliverables, communicate findings, and work independently on defined assignments
• Customer Service
• Case Management
• Issue Resolution
• Service Level Management
• Data Analysis
• Bachelor's degree in Business, Customer Service, Communications, or a related field preferred; equivalent experience considered