Site Reliability Engineer

Swoon is hiring a Site Reliability Engineer to support a real-time AWS-based call platform. The role focuses on ensuring reliability and performance, leading incident response, managing AWS and Kubernetes infrastructure, improving automation and observability, and partnering with engineering teams on deployment and reliability initiatives.

Responsibilities:

• Own the reliability and performance of a real-time AWS-based call platform by monitoring system health, troubleshooting production issues, and ensuring high availability and low-latency service delivery
• Lead incident response efforts for outages and critical production issues, performing root cause analysis and driving permanent fixes to prevent recurrence
• Design, build, and maintain cloud infrastructure in AWS and Kubernetes (EKS), ensuring the platform remains scalable, resilient, and capable of supporting growing call volumes
• Develop and enhance automation using Infrastructure as Code (Terraform, Ansible) and improve operational processes to reduce manual work and increase platform stability
• Manage and optimize observability tools, dashboards, alerts, and monitoring strategies to proactively identify risks, performance bottlenecks, and service degradation
• Partner with engineering teams on deployments, CI/CD improvements, system design reviews, and long-term reliability initiatives while mentoring junior engineers on SRE best practices

Requirements:

• 5+ years of experience in Site Reliability Engineering (SRE), DevOps, Cloud Engineering, or Infrastructure Engineering within fast-paced or startup-style environments
• 3+ years of Expert-level AWS experience supporting and designing highly available, scalable production environments
• 3+ years of Strong Kubernetes (EKS) administration and troubleshooting experience in enterprise production environments
• Proven incident response and production support expertise, including root cause analysis and resolution of critical outages
• Hands-on Infrastructure as Code experience using Terraform and/or Ansible to automate infrastructure and operational processes
• Experience with monitoring, observability, and alerting tools to proactively identify and resolve performance or reliability issues
• Strong automation, CI/CD, and scripting skills with a focus on reducing manual work and improving platform reliability and deployment processes
• Telecommunications or real-time systems experience preferred, including SIP, SBCs, carrier integrations, VoIP platforms, high-availability architectures, and 24x7 on-call production support