Manager, Software Engineering, PharmaApps

Cardinal Health manages commercial technologies that maximize business value and enhance the customer experience. The Manager, Software Engineering, PharmaApps owns the delivery, architecture, roadmap, operational stability, compliance, and modernization of assigned pharmacy applications and integrations. The role leads cross-functional teams, manages budgets and capacity, oversees vendors, and develops a dedicated Pharmacy Applications team.

Responsibilities:

• Own end‑to‑end outcomes for assigned Pharmacy Applications across intake, build/configuration, integration, transition to run, and ongoing support
• Serve as the single accountable owner for pharmacy system delivery, stability, and outcomes, eliminating fragmented ownership across platforms and vendors
• Translate pharmacy, operations, and business goals into executable delivery and integration plans with clear scope, dependencies, success criteria, and risk awareness
• Ensure predictable delivery through disciplined planning, estimation, execution, and follow‑through in an integration‑heavy, operationally sensitive environment
• Establish and enforce solution‑level decision rights for Pharmacy Apps, reducing day‑to‑day escalation by driving decisions with clear options, tradeoffs, and recommended paths
• Serve as the technology owner for assigned pharmacy applications, establishing platform strategy, priorities, roadmap, operational objectives, and investment recommendations
• Own intake evaluation, prioritization, and sequencing of enhancement requests, operational improvements, technical debt remediation, regulatory requirements, and platform modernization initiatives
• Accountable for solution-level architecture decisions within assigned pharmacy platforms, including integration patterns, technical tradeoffs, lifecycle planning, scalability, resiliency, and maintainability in partnership with Enterprise Architecture
• Understand and actively manage the business impact of platform performance on patient onboarding, therapy fulfillment, case processing, reimbursement workflows, pharmacy operations, and client commitments
• Develop and maintain multi-year application roadmaps that align business priorities, technical debt reduction, platform modernization, regulatory requirements, and operational risk management
• Balance feature delivery, run stability, remediation work, lifecycle management, and modernization investments across assigned pharmacy platforms
• Identify automation, simplification, and platform rationalization opportunities that improve scalability, reliability, cost efficiency, and business usability
• Provide clear investment recommendations and tradeoffs to business and technology leadership based on business value, operational risk, compliance needs, and platform health
• Develop and manage delivery plans, schedules, and budgets for Pharmacy Applications and supporting middleware
• Translate systems and integration LOE (interfaces, data flows, environments, validation) into schedule and cost forecasts
• Maintain capacity plans across onshore and offshore teams, aligning priorities to skills in systems integration, SQL, API development, and operational support
• Own solution‑level resource management across Engineering, Integration, QA, PM, and external partners
• Understand and manage capital vs. expense treatment aligned to enterprise finance standards for pharmacy systems
• Protect Sonexus revenue and operations by understanding system availability, financial impact, and risk tied to pharmacy platform decisions
• Define and operate a consistent, well‑understood flow of work for Pharmacy Applications from intake through deployment, hypercare, and run
• Ensure adherence to enterprise SDLC gates, QA standards, structured change control, and operational readiness requirements
• Ensure platform observability requirements are incorporated into the SDLC flow of work (logging standards, monitoring instrumentation, alert hygiene, and post‑incident follow‑ups) to prevent recurring operational issues
• Maintain delivery hygiene through WBS, RAID logs, interface inventories, risk management, decision logs, and issue tracking
• Apply governance that is disciplined and right‑sized, avoiding over‑engineered processes while maintaining operational rigor
• Identify recurring delivery or runtime breakdowns within pharmacy systems and drive targeted process and integration improvements rooted in root‑cause analysis
• Adjust planning, governance, and communication practices based on delivery phase, operational risk, and observed system outcomes
• Define and maintain clear accountability boundaries between Product, Architecture, Engineering, Infrastructure, Service Operations, vendors, and business stakeholders to ensure effective execution within the Sonexus operating model
• Maintain application interface inventories, critical data flows, dependency mapping, and integration health across internal and external platforms
• Ensure build‑to‑run transitions for Pharmacy Applications are clearly defined, documented, and executed, including environment readiness, access controls, and knowledge transfer
• Be accountable for operational outcomes, service performance, and remediation plans for assigned pharmacy platforms and related integration services
• Partner with business stakeholders and technical teams to define and maintain Service Level Objectives (SLOs) and Service Level Indicators (SLIs) for pharmacy platforms and critical integration flows (e.g., availability, latency, error rates, throughput, processing success)
• Ensure monitoring, dashboards, and alerting are implemented to support defined SLIs/SLOs, including escalation paths and operational runbooks for timely response and recovery
• Partner with run support, infrastructure, and vendor teams to triage, prioritize, and resolve issues effectively
• Own intake and prioritization of break/fix work, technical debt, operational enhancements, and remediation initiatives
• Drive root‑cause analysis and preventative actions to reduce repeat incidents and operational risk
• Own application environment strategy including development, testing, validation, training, and production environments, ensuring availability, refresh processes, access controls, and release readiness
• Enforce consistent requirements, integration validation, and testing practices to strengthen end‑to‑end quality accountability
• Ensure QA, security, networking, and compliance requirements are met, including required evidence, approvals, and remediation
• Maintain clean, validated, PHI‑safe operational outputs (data extracts, interfaces, reports) prior to internal or external use
• Strengthen delivery confidence through evidence‑based readiness rather than last‑minute escalation
• Define evidence‑based operational readiness for releases by validating SLI/SLO coverage (monitoring + alerting) for critical pharmacy workflows before promoting changes to production
• Ensure pharmacy application solutions satisfy applicable regulatory, audit, privacy, security, and data retention requirements while maintaining operational readiness and business continuity
• Lead and align Engineering, Integration, QA, PM, Infrastructure, Security, Product, APS, and Business stakeholders
• Partner closely with offshore systems and integration teams, setting clear priorities, ownership boundaries, and escalation paths
• Maintain clear ownership, accountability, and communication across distributed teams and third‑party vendors
• Ensure consistent, aligned messaging across functions to reduce churn, rework, and operational confusion
• Partner effectively with APS, Product, and Pharmacy Operations leadership on platform impacts, regulatory risk, and solution evolution
• Lead relationships with application vendors, implementation partners, and managed service providers, including roadmap alignment, performance management, issue escalation, contract fulfillment, and delivery oversight
• Demonstrate strong executive presence in internal and external discussions related to pharmacy platforms and integrations
• Prepare and lead system‑focused meetings with clear pre‑reads, architectural context, risks, decisions, and recommended paths
• Communicate clearly in writing and verbally, translating technical and operational realities into business‑appropriate language
• Influence and negotiate without authority by presenting system tradeoffs grounded in data, platform constraints, and operational risk
• Partner with business leaders to translate pharmacy operational needs into executable application priorities, delivery plans, and measurable platform outcomes
• Lead a dedicated Pharmacy Applications team of approximately 3-5 team members, including a Technical Lead, Business Analyst, and engineers who may specialize in integration, application support, or platform delivery
• Set clear priorities, ownership expectations, performance goals, and development plans for assigned team members while fostering a culture of accountability and follow-through
• Build team capability across requirements analysis, solution design, integration execution, operational support, documentation, and business-facing communication
• Ensure team roles are aligned to the operating model so the team can support both delivery execution and run stability without fragmented ownership
• Manages department operations and supervises professional employees, front line supervisors and/or business support staff
• Participates in the development of policies and procedures to achieve specific goals
• Ensures employees operate within guidelines
• Decisions have a short term impact on work processes, outcomes and customers
• Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
• Interactions normally involve resolution of issues related to operations and/or projects
• Gains consensus from various parties involved

Requirements:

• Experience leading cross-functional delivery teams (Engineering, Integration, QA, PM)
• Strong understanding of enterprise systems, middleware, APIs, SQL-based data access, and hybrid cloud environments
• Demonstrated capability in estimation, planning, SDLC governance, and operational delivery execution
• Demonstrated ability to manage delivery plans, budgets, and capacity across multiple initiatives
• Experience operating in regulated or operationally critical environments
• Demonstrated use of structured delivery artifacts (e.g., WBS, interface inventories, LOE-based estimates, RAID logs, change control)
• Experience directly managing a small technical team, including technical leads, business analysts, and engineers
• Experience owning application roadmaps, platform health, prioritization decisions, and vendor delivery outcomes
• 8-12 years of experience, preferred
• Bachelor's degree in related field, or equivalent work experience, preferred
• Experience supporting pharmacy, healthcare, regulated, or operationally critical platforms preferred