Customer Service Dispatcher

Simon Roofing is a commercial roofing industry leader specializing in roofing service, restorations, and replacements. The Customer Service Dispatcher will receive customer inquiries, generate and dispatch work orders, communicate estimates, support service technicians, and assist with special projects and cross-training.

Responsibilities:

• Receive incoming calls and emails from Internal and External Customers
• Generate Work orders that communicate information and requirements per the customer's specifications
• Dispatch service calls (work orders) to the appropriate service technician/branch in a timely fashion
• Communicate roofing estimates to customers to obtain approval for service work
• Provide support to service technicians for all service branches
• Complete special projects as assigned by management
• Assist other departments in downtime through cross-training

Requirements:

• High School Diploma or Equivalent required
• Ability to work afternoon shift, 11AM – 8PM, and Rotating Weekends
• Ability to be part of an after-hours, on-call rotation (additional compensation)
• Ability to work from home effectively; high-speed internet, designated work area free from distraction (we will provide all the IT equipment necessary to do the job)
• Ability to self-motivate, stay focused and work independently
• Knowledge in Microsoft Office (Excel, Word, and Outlook) and database software
• Customer Service Oriented
• Team-oriented, energetic, enthusiastic, self-motivated and a good work ethic
• Good verbal and written communication skills
• Must pass a pre-employment drug test and background screening
• Authorized to work in the US
• Some College Preferred