Lead UX Designer (Product Design)

Rev is an AI-first speech technology company focused on helping customers capture, understand, and act on insights from conversations, files, and meetings. The Lead UX Designer will own complex product experiences end to end, translating sophisticated AI capabilities and workflows into intuitive, trustworthy products across web, desktop, and mobile. The role also contributes to design systems, AI-enabled design practices, customer research, and cross-functional product direction.

Responsibilities:

• Own complex product experiences from customer discovery and problem definition through concept development, prototyping, delivery, measurement, and iteration
• Partner closely with Product and Engineering to translate customer needs, business priorities, technical constraints, and product data into intuitive AI-powered experiences
• Simplify complex workflows involving automated speech recognition, conversational intelligence, and related technologies
• Design cohesive experiences across web, desktop, and mobile products
• Create user flows, wireframes, interactive prototypes, detailed interfaces, and production-ready designs in Figma
• Work closely with Engineering throughout implementation to maintain design quality and resolve tradeoffs efficiently
• Use AI throughout your workflow to accelerate research synthesis, ideation, prototyping, testing, documentation, and iteration
• Experiment with emerging AI tools and help establish effective, repeatable AI-enabled design practices across the organization
• Conduct customer discovery and usability testing, using qualitative and quantitative insights to improve shipped experiences
• Design trustworthy AI experiences that thoughtfully address uncertainty, transparency, user control, correction, failure states, and error recovery
• Recognize when AI can meaningfully improve the customer experience—and when it is not the right solution
• Strengthen Rev’s design system, including its components, patterns, documentation, governance, and connection to Engineering implementation
• Establish repeatable processes that improve design quality, consistency, ownership, collaboration, and speed
• Serve as a senior design voice across the Build organization by communicating design rationale, facilitating critiques, and advocating for the customer
• Build alignment across Product, Engineering, and key stakeholders by listening with empathy, communicating clearly, making decisions efficiently, and acting with urgency
• Depending on experience, mentor other designers and provide player-coach leadership while maintaining substantial hands-on ownership

Requirements:

• • Significant experience as a UX or Product Designer, with demonstrated success operating at the Senior, Staff, or Lead level
• • A compelling portfolio demonstrating recent, hands-on, end-to-end ownership of complex product experiences and meaningful customer or business impact
• • Strong interaction, UX, and visual-design capabilities across responsive web and mobile experiences
• • Advanced proficiency in Figma and modern prototyping methods
• • Experience conducting customer research and usability testing and translating qualitative and quantitative insights into product improvements
• • Demonstrated, sustained use of AI throughout the design process, with specific examples of how it improved speed, quality, experimentation, or outcomes
• • Experience designing AI-powered products or features, including thoughtful approaches to trust, uncertainty, transparency, user control, correction, and failure states
• • Experience contributing to or strengthening a scalable design system
• • A history of successful collaboration with Product and Engineering, including the ability to communicate design decisions and tradeoffs clearly
• • The ability to independently lead ambiguous, high-impact initiatives while moving fluidly between strategic thinking and detailed execution
• • The ability to create clarity, introduce appropriate structure, and move work forward without adding unnecessary bureaucracy
• • Strong product judgment, systems thinking, accountability, and a bias toward action, experimentation, and measurable customer outcomes
• • A strong foundation in user-centered design, information architecture, responsive design, and accessibility
• • If you're based in Austin, TX, this is a hybrid role with an expectation of being onsite 2-3 days per week at our office located at: 1717 W 6th St, Suite 310, Austin, TX 78703. #LI-Hybrid
• • Experience with AI products, B2B SaaS, legal technology, media workflows, speech technology, or conversational intelligence
• • Experience working in a fast-paced startup or similarly dynamic, resource-constrained environment
• • Previous mentorship or player-coach experience
• • A bachelor's or master's degree in Interaction Design, Human-Computer Interaction, or a related field