Customer Service Representative - Remote (in Vermont)

The Vermont Country Store is a family-owned retailer offering practical, hard-to-find goods through its catalog, website, and Vermont stores. The seasonal Customer Service Representative will assist customers with catalog and online orders, answer product and order questions, develop product knowledge, and build customer relationships by phone.

Responsibilities:

• Answer customer phone calls to assist with placing orders from our catalog or online store
• Answer customer questions about products and orders
• Become knowledgeable about products offered by The Vermont Country Store
• Build relationships and engage customers during phone calls

Requirements:

• Must be a Vermont resident, work must be performed in Vermont
• Must have an internet speed of at least 40mbps for remote work
• Must be at least 16 years of age
• Dependable, enthusiastic, and flexible team player
• Ability to learn new computer applications
• Ability to use a laptop, keyboard and mouse
• Desire to work in a fast-paced environment