Healthcare Customer Service Representative - Remote in California

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. The Healthcare Customer Service Representative will remotely support California consumers by answering questions about healthcare benefits, researching issues across multiple systems, and providing clear, accurate information while maintaining quality and professionalism.

Responsibilities:

• Answer incoming calls from customers
• Engage thoughtfully with customers to understand their needs
• Conduct research across multiple systems to resolve questions
• Provide clear, accurate information to help consumers navigate healthcare options
• Manage a high volume of interactions while maintaining quality and professionalism
• Follow a set schedule, including designated breaks and lunches

Requirements:

• At least 6 months of customer service experience
• High school diploma or equivalent
• Strong empathy, patience, and attentiveness to customer's needs
• Comfort working with computer systems and Windows based applications