Customer Support and Self-Service Specialist

Allied Global Marketing is the employer for this customer support role. The Customer Support and Self-Service Specialist serves as a primary contact for customer inquiries, provides travel-related guidance and support, resolves issues, maintains accurate customer records, and uses sales and retention techniques while working remotely in a fast-paced environment.

Responsibilities:

• Acts as first aspect of contact to consumer inquiries, giving detailed information on readily available services that align with requirements, supporting the client in producing notified selections. Analyses consumer demands as well as makes referrals based on specific trip requirements, making certain reasonable expectations that advertise a devoted client bottom
• Takes possession of process as well as proactively interacts along with customer; fixes concerns; adapts communication approach to align with customer necessities; works collaboratively around departments to instil customer peace of mind and also create support
• Remains abreast of all product/service enhancements, unit updates, and also improvements to needs, maximizing efficiencies and also productivity
• Understands take a trip paper demands; takes advantage of resources and also resources to guarantee dependable and prompt processing. Ensures finest strategies as well as quality control, complies with policies as well as operations, and also promotes standards of job to ensure observance
• Maintains client records in proprietary data bank, utilizing device functions to guarantee accurate submitting of data that takes full advantage of efficiency. Displays have work and preserves updated consumer profile with quick entry newsworthy, support records, as well as interactions
• Gives customer support and makes use of sales strategies to retain consumers; informs consumers concerning added-value items that may profit them
• Excels in a fast-paced, vibrant work environment. Perform several activities as well as navigate systems simultaneously
• Exemplifies our worths as well as very high level of expertise via regularly sticking to CIBT's Customer Devotion, Standards of Work, and team effort; makes every effort to satisfy division and private efficiency steps
• Various other tasks as delegated

Requirements:

• BA/BS or Associates Degree and two years' experience or equivalent combination
• Previous experience working in a call center setting
• Fluent in English with strong communication and interpersonal skills: clear written and verbal communication with proven understanding of communication methods and styles; articulate clearly and concisely in a professional and friendly manner without jargon or complicated language
• Great organizational and time management skills: adhere to deadlines and adapt to changing circumstances; manage high volume while maintaining excellent attention to detail; monitor personal work and self-edit
• Ability to problem solve; analyze information and apply experience to provide solutions
• Able to adapt to changing situations and prioritize work as needed
• Proactive with a desire to demonstrate ownership and commitment to tasks
• Proficiency with computer programs, ability to learn new programs and commitment to data integrity
• Visual acuity; ability to view computer screen for full shift, up to eight hours
• Sitting for prolonged periods of time
• Manual dexterity for operating a computer, keyboard, and mouse
• Ability to communicate detailed information effectively and accurately over the phone
• Experience in premium retail, travel, hospitality, or embassy/consulate relations
• Fluency in a second language