Product Designer, Payments

Whatnot is the largest live shopping platform in North America and Europe, and they are seeking a Product Designer to join their Payments team. The role focuses on designing seamless payment experiences for live commerce, ensuring a balance of speed, trust, and operational correctness.

Responsibilities:

• Design payment and value experiences across checkout, payouts, wallet, refunds, credits, coupons, gift cards, and emerging balance products on web and mobile
• Translate payment infrastructure, compliance, tax, and financial integrity requirements into intuitive product experiences
• Design both happy paths and recovery flows: failed payments, pending states, payment method switching, seller visibility, and resolution
• Create wireframes, prototypes, and polished product experiences for ambiguous, high-stakes money movement problems
• Help unify fragmented payment experiences across live, marketplace, tips, offers, and other purchase surfaces
• Use data, research, and experimentation to improve conversion, reduce payment friction, and increase buyer and seller confidence
• Contribute to the design system while advocating for accessibility, inclusivity, and scalable global patterns
• Design for live shopping constraints, where speed, clarity, and trust matter across auctions, flash sales, subscriptions, and other high-throughput moments

Requirements:

• 5+ years of experience in Product Design with a strong portfolio of shipped work
• Strong interaction and systems thinking—you can untangle complex flows and design for edge cases
• Expertise in design and prototyping tools (e.g. Figma, Protopie, Framer, etc.)
• Deep understanding of user experience design principles and methodologies, including user research, wireframing, prototyping, and usability testing
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Proven experience designing zero-to-one products or new platforms, demonstrating your ability to thrive in ambiguous environments and define new product spaces
• Experience in e-commerce, marketplace platforms, or supply chain management is a plus