Customer Account Manager

Dreyer’s Grand Ice Cream, a Froneri company, is a leading U.S. ice cream manufacturer with a portfolio of household brands including Häagen-Dazs, Drumstick, and Dreyer’s/Edy’s. The Customer Account Manager will sell, negotiate, and execute business plans for Brookshire Grocery and regional accounts, using business intelligence to drive sales, forecasting, promotions, profitability, and customer growth. The role also manages cross-functional collaboration and customer relationships to achieve account KPIs and support retail execution.

Responsibilities:

• Communicate as needed with the retailer to collaborate and execute promotions
• Create new item presentations with data specific information to hold and gain shelf space
• Create and consistently modify sales forecasts in each category
• Negotiate monthly promotions with customer
• Understand customer contracts and work within guidelines to ensure policy compliance
• Manage trade spend to maximize profitability with maintaining good customer relations
• Collaborate with outside vendors to create promotional synergies
• Analyze promotion effectiveness through IRI and other data reports
• Monitor competitive landscape to ensure exclusivity and deter poaching from other categories
• Maintain all necessary reporting, promotion calendars, and forecast volume as required
• Execute all Dreyer’s Grand Ice Cream (DGIC) priorities
• Collaborate with team members to share best practices and drive Customer related initiatives, as well as other functional groups like customer facing supply chain, finance manager, and category sales development
• Become a quality agent by continuously checking our products in various stores and location. Provide feedback and challenge as necessary to help the organization understand the retail experience
• Frequent customer interaction to implement the annual plan, drive execution of the plan, gain distribution on new and d-build items, activate the customer category strategies, shopper marketing, and any urgent communications such as service level issues or product quality issues
• Identify gaps between customer plan and customer feedback and propose resolutions to gaps
• Ensure achievement of agreed Customer(s) targets/Key Performance Indicators (KPIs), Category growth, Sales, Customer service and in-stock levels, etc
• Trade spend (to goal)
• Share growth (Year over Year)
• Profitability (Gross margin to Budget)
• Forecasting accuracy (for your accounts)
• Reporting and Administration Accuracy (Promotional Plan)

Requirements:

• Demonstrated ability to take initiative and be proactive in identifying customer issues, recommending solutions, and executing effectively to ensure resolution
• Proven track record in building effective relationships with customers and internal associates
• Strong negotiating skills to create win win outcomes for the company and customer
• Demonstrated diligence and ability to follow through on all commitments (internal and external stakeholders)
• Strong oral, written and interpersonal communication skills
• Demonstrated ability to achieve performance goals with minimum direction and supervision
• Demonstrated solid forecasting skills and the ability to research data from all internal reporting sights i.e. (IRI, PowerBI, Numertor, Kwikee, Run Report, Trade Rate Report)
• Experience working with Accounts that are serviced by UNFI preferred
• Experience working with Brookshire Grocery is preferred
• Experience in Ice Cream category preferred
• College or Undergraduate degree preferred