Lead Product Manager - Lumen.Com

Lumen Technologies is a trusted network and connectivity provider serving enterprises, governments, and communities through its fiber network and connected ecosystem. The Lead Product Manager owns the Business as Usual digital delivery portfolio for Lumen.com, managing intake, prioritization, governance, cross-functional delivery, performance measurement, and continuous improvement across marketing and digital experience teams.

Responsibilities:

• Own the operating model for Lumen's Business as Usual (BAU) digital delivery portfolio
• Lead the end-to-end delivery of marketing campaigns, product launches, website enhancements, and operational requests across Lumen.com
• Develop and maintain prioritization frameworks that balance business value, customer impact, delivery timelines, capacity, and risk
• Align BAU work with broader Digital Experience priorities and roadmaps
• Partner with value stream leaders to optimize planning, resource utilization, and delivery effectiveness
• Own the end-to-end intake, triage, and prioritization process, ensuring work is aligned to business objectives, delivery capacity, and strategic priorities
• Partner with stakeholders to gather requirements, resolve competing priorities, and provide transparency into delivery plans, timelines, and trade-off decisions
• Establish standards, workflows, and governance practices that improve intake quality, delivery readiness, and execution efficiency
• Drive continuous improvement through analysis of intake trends, stakeholder feedback, and operational performance
• Define, implement, and evolve scalable governance, prioritization, and execution frameworks supporting marketing delivery across Lumen.com
• Establish operational metrics, service expectations, and reporting that provide visibility into demand, throughput, portfolio health, and business outcomes
• Identify bottlenecks and lead process improvement, automation, and workflow modernization initiatives that enhance efficiency, predictability, and stakeholder satisfaction
• Promote adoption of governance standards and best practices across partner organizations
• Serve as the primary point of coordination among Digital Experience, Campaigns, Creative, Marketing Operations, Product Marketing, Analytics, and other stakeholder groups
• Build strong partnerships that enable effective planning, prioritization, execution, and delivery
• Translate business needs into actionable work and facilitate resolution of cross-functional challenges impacting delivery timelines, quality, and business outcomes
• Influence decision-making through data, collaboration, business context, and subject matter expertise while fostering a culture of accountability and continuous improvement
• Develop and maintain KPIs, dashboards, and reporting that measure portfolio health, delivery performance, stakeholder satisfaction, and business impact
• Partner with Analytics and Digital Experience teams to evaluate performance, identify optimization opportunities, and implement process, workflow, and governance enhancements
• Analyze delivery trends, demand, capacity, and operational metrics to improve efficiency, predictability, and stakeholder experience

Requirements:

• 8+ years of experience in digital experience, product management, marketing operations, campaign management, portfolio management, project management, or a related field
• Experience operating in a complex, matrixed environment with multiple stakeholders and competing priorities
• Experience managing intake, prioritization, governance, and delivery across cross-functional teams
• Hands-on experience with marketing work management platforms such as Adobe Workfront
• Demonstrated success driving outcomes through influence and cross-functional leadership
• Strong prioritization, decision-making, and stakeholder management skills
• Ability to translate business needs into actionable requirements and delivery plans
• Expertise in process improvement, workflow optimization, and operational excellence
• Strong organizational, analytical, and problem-solving abilities
• Ability to manage ambiguity, competing priorities, and evolving business needs
• Continuous improvement mindset focused on scalability, efficiency, and business results
• Excellent collaboration, communication, and relationship-building skills
• Proven ability to lead and influence across cross-functional teams
• Builds alignment among stakeholders with diverse priorities and perspectives
• Brings clarity, structure, and accountability to complex initiatives
• Balances speed, quality, governance, and business outcomes
• Demonstrates ownership and a customer-focused mindset
• Bachelor's degree in Marketing, Business, Communications, Technology, or a related field, or equivalent experience
• Experience with web and content management platforms; Adobe Experience Manager (AEM) preferred
• Experience working within Agile and/or SAFe delivery models preferred
• Advanced degree or relevant certifications preferred