Market Place Manager

ABC Legal Service is a national leader in filing and serving legal documents, with more than 1,100 employees and over 40 years of experience. The Market Place Manager will own major Southwest markets, especially Arizona and Texas, by balancing supply and demand, managing high-volume process server relationships, responding to regional incidents, running marketplace pilots, and delivering regional performance against KPIs.

Responsibilities:

• Supply and demand balance across SW regions to identify coverage gaps, recruit new process servers, manage dispatch strategies, and increase server capacity in AZ and TX as the priority markets
• Relationships with the region's highest-volume servers as the face of ABC Legal in-market, not a name on an email
• Root cause analysis when something's off, to clearly define the problem and provide recommended next steps, not just a flag
• Incident response for your region when something breaks in-market (an app outage, dispatch bottlenecks, a weather disruption), you're the point of contact translating what's happening on the ground into real-time guidance for the network and for leadership
• Execution of marketplace pilots includes running tests in market, tracking what's actually happening on the ground, and reporting back with speed and honesty
• Regional incentive spend within your allocated budget, in partnership with the Sr. Director on structure and guardrails; you flag when a program is running hot before finance does
• Regional SLO attainment by tier, coverage gap closure, and market health reporting
• Feeding structured learnings back so incentive programs, dispatch rules, and pay mechanics can be refined and scaled to other markets

Requirements:

• Experience owning a local market, territory, or region in a marketplace, gig, or field operations environment
• Comfort balancing supply and demand with real data, combined with on-the-ground judgment; you can look at a dispatch or SLO dashboard and immediately know what to ask next
• At least one direct report you can speak to specifically, not just that you had headcount, but how you coached them
• Desire to be on the ground in the market; this is not a remote strategy seat
• Ability to distill what you're seeing in-market into crisp, actionable feedback that a strategy team can actually use
• Can communicate market health clearly enough that leadership doesn't have to chase you for it; written updates, not just verbal color, when it matters
• This position is remote but must be located in Arizona, Texas, or Las Vegas
• Full-time, Monday–Friday
• ~20%
• Has run structured pilots or tests with clear hypotheses and handed back learnings that scaled
• SQL or dashboard fluency (Metabase, Looker, Claude Code); wants the data rather than waiting for a report
• Comfortable working in Jira or a similar tracker to scope and follow pilots through to completion, and in a platform like Intercom for network-facing communication
• Experience building in ambiguous environments where the playbook didn't exist yet
• Has managed someone in a contract or hourly role and understands how that coaching differs