Senior Site Reliability Engineer

Autodesk creates software that helps innovators design and make products, buildings, infrastructure, and entertainment. The Senior Site Reliability Engineer will build and operate reliable, secure, and scalable cloud services for Autodesk GovCloud, establishing reliability practices, automation, observability, incident response, and operational standards. The role partners across engineering, security, compliance, platform, and infrastructure teams and participates in 24x7 on-call support.

Responsibilities:

• Serve as a primary owner for the reliability, availability, performance, operability, and capacity of one or more production services
• Deploy, operate, maintain, and continuously improve production services running in Autodesk GovCloud environments
• Partner with engineering teams to ensure services are designed with reliability, scalability, security, and operability in mind
• Define and operate reliability practices such as SLOs/SLIs, error budgets, production readiness reviews, service reviews, and operational health reviews
• Build automation to improve deployment safety, operational efficiency, incident response, and service recovery
• Design, develop, and maintain software, automation, and tooling that improve the reliability, scalability, and efficiency of production systems
• Implement and improve monitoring, alerting, logging, tracing, and observability capabilities across supported services
• Lead and participate in incident response, troubleshooting, and post-incident reviews focused on learning and continuous improvement
• Develop and maintain operational documentation, runbooks, and recovery procedures
• Scale and enhance resilience testing and Gameday practices to validate system behavior, recovery capabilities, and operational readiness
• Continuously identify and eliminate operational toil through software engineering, automation, and process improvement
• Ensure supported services remain compliant with Autodesk security, privacy, and regulatory requirements, including FedRAMP and related controls where applicable
• Participate in a 24x7 on-call rotation for production services
• Function effectively in a fast-paced environment while helping establish and mature operational excellence practices for Autodesk GovCloud

Requirements:

• • B.S. or higher in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
• • 7+ years of experience in Site Reliability Engineering, Software Engineering, Platform Engineering, Cloud Infrastructure, or Production Operations
• • Experience operating and supporting customer-facing production services in large-scale cloud environments
• • Strong understanding of reliability engineering principles, including SLOs/SLIs, observability, incident management, capacity planning, production readiness, and automation
• • Experience with AWS, Azure, or other public cloud platforms
• • Experience developing automation using languages such as Python, Go, Java, PowerShell, Bash, or similar
• • Experience with Infrastructure as Code, CI/CD pipelines, deployment automation, and modern cloud operations practices
• • Understanding of security, compliance, and operational risk management in production environments
• • Strong written and verbal communication skills
• ***In accordance with GovCloud Cloud Service Provider Security Requirements, this role must be performed by U.S. Citizens
• • 10+ years of experience operating highly available, customer-facing production systems
• • Experience with AWS GovCloud, FedRAMP, IL4/IL5, or other regulated cloud environments
• • Experience supporting services with stringent availability, reliability, and security requirements
• • Experience with containers, Kubernetes, cloud-native architectures, APIs, load balancing, networking, DNS, and distributed systems
• • Experience with observability platforms such as Splunk, Dynatrace, Datadog, CloudWatch, or similar technologies
• • Experience operating databases, storage platforms, messaging systems, caching technologies
• • Experience designing and implementing operational automation at scale
• • Experience leading or participating in Gamedays, disaster recovery exercises, resilience testing, or operational readiness reviews
• • Strong incident management experience, including technical leadership during major incidents and stakeholder communication
• • Strong collaboration skills and ability to work effectively across engineering, security, compliance, and operations teams
• • Passion for building reliable, secure, and scalable systems that customers can trust