Enterprise Customer Success Manager - Public Sector

Samsara is the pioneer of the Connected Operations™ Cloud, an IoT platform that helps organizations using physical operations improve safety, efficiency, and sustainability. The Enterprise Customer Success Manager will partner with public sector customers, develop success plans, lead executive business reviews and workshops, and advise customers on maximizing the Samsara platform. The role also collaborates cross-functionally with Sales, Support, Sales Engineering, and Product while mentoring Customer Success and Support teams.

Responsibilities:

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value
• Orchestrate executive business reviews with our customers’ decision makers and our executive leadership where we look back at past successes and align on upcoming goals
• Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more
• Serve as a mentor to the wider Customer Success and Support teams
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Requirements:

• This is a remote position open to candidates residing in the US** exceptAlaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C
• 3+ years of experience in a senior Customer Success, account management, or strategic consulting role
• This is a demanding position with high internal visibility, that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem solving skills
• Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree from a 4-year institution
• Enterprise SaaS experience preferred
• Strong bias for action, the ability to think big, with insistence on high standards
• Experience serving and supporting large-scale solutions for Public Sector organizations
• Thrives in an unstructured, fast-paced, and change-heavy environment