Customer Service Representative

Comrise is the company hiring for this customer service role. The Customer Service Representative provides customer support related to sales, promotions, installations, and communications, while resolving claims and complaints. The role also develops customer education initiatives and improvement plans based on survey feedback.

Responsibilities:

• Provides customer services relating to sales, sales promotions, installations and communications
• Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws
• Develops organization-wide initiatives to proactively inform and educate customers
• Develops improvement plans in response to customer surveys

Requirements:

• This position requires knowledge that is acquired through experience, specialized education or training
• The job requires a basic understanding of work routines and procedures in own discipline
• This job typically requires a minimum of 2 or more years experience