Senior Technical Business Analyst - KeyBank - Remote

Photon is seeking a Senior Technical Business Analyst to drive requirements engineering across a complex portfolio of enterprise applications. The role analyzes existing systems, elicits and documents business requirements, creates technical specifications and process models, and supports API and integration analysis. It also serves as a liaison among business and technical stakeholders while supporting Agile delivery, requirements validation, and User Acceptance Testing.

Responsibilities:

• Partner with business stakeholders to gather, analyze, and document business requirements, objectives, and success criteria
• Facilitate workshops, interviews, and discovery sessions to uncover business needs, pain points, dependencies, and opportunities for improvement
• Identify, document, and validate business rules, workflows, decision points, and exception scenarios
• Perform deep-dive analysis of existing enterprise applications to understand current-state functionality, integrations, data flows, and technical constraints
• Analyze system behavior to identify gaps, enhancement opportunities, and process improvements
• Maintain comprehensive documentation of application functionality and business processes
• Create detailed Functional Requirements Documents (FRDs), Feature Specifications, User Stories, and Acceptance Criteria
• Develop requirements using structured formats such as GIVEN / WHEN / THEN (BDD) methodologies where appropriate
• Ensure requirements are complete, testable, traceable, and unambiguous before development begins
• Create process flows, decision trees, state diagrams, and system interaction diagrams using tools such as Mermaid.js, Visio, Miro, or similar platforms
• Document end-to-end business processes and system interactions
• Model data entities, relationships, and mappings across integrated systems
• Collaborate with architects and technical leads to document APIs, integration points, data contracts, and interface requirements
• Analyze JSON payloads, API responses, and data structures to support solution design and implementation
• Document data transformation and mapping requirements between systems
• Serve as the liaison between business stakeholders and technical teams
• Facilitate requirement reviews, walkthroughs, and clarification sessions
• Resolve requirement ambiguities, conflicts, and gaps through stakeholder engagement
• Support backlog refinement and sprint planning activities by ensuring requirements are adequately documented and understood
• Assist Product Owners and development teams with requirement clarification throughout delivery
• Participate in Agile ceremonies to provide business and functional context
• Define acceptance criteria and support User Acceptance Testing (UAT)
• Validate delivered solutions against documented requirements
• Proactively identify edge cases, exception scenarios, and error-handling requirements

Requirements:

• Degree Level: Bachelor's Degree
• 5–10+ years of experience as a Technical Business Analyst, Systems Analyst, or Business Systems Analyst in software engineering environments
• Proven experience working on complex enterprise applications and system integrations
• Strong understanding of APIs, REST services, JSON payloads, and integration patterns
• Working knowledge of relational databases, SQL queries, and data mapping concepts
• Ability to analyze technical artifacts and communicate findings to both technical and non-technical audiences
• Strong requirements elicitation, analysis, documentation, and validation skills
• Experience creating functional specifications, user stories, process flows, and acceptance criteria
• Ability to identify business impacts, dependencies, and risks
• Experience working within Agile and Scrum delivery environments
• Proficiency with Jira, Confluence, Azure DevOps, or similar tools
• Understanding of backlog management and refinement processes without being the owner of product prioritization
• Exceptional written and verbal communication skills
• Strong facilitation and stakeholder management capabilities
• Ability to translate business language into technical requirements and technical concepts into business language
• Financial Services or Banking experience strongly preferred
• Experience in Wealth Management, Digital Banking, or Financial Technology platforms
• Familiarity with Markdown documentation standards
• Experience with Mermaid.js, Miro, Visio, or other diagramming tools
• Knowledge of BDD (Behavior-Driven Development) methodologies
• Experience establishing and enforcing Definition of Ready (DoR) standards
• Experience performing application audits, reverse engineering business logic, and documenting legacy systems with limited existing documentation