Customer Success Manager

Cents is a New York-based technology company transforming the laundry and garment care industry with an all-in-one platform for business operations and growth. The Customer Success Manager will manage customer relationships, guide laundromat operators through their lifecycle, drive adoption of the Cents POS platform, and grow revenue through upselling, cross-selling, and expansion opportunities.

Responsibilities:

• Be a key player in the handoff from sales to onboarding as a customer’s champion
• Conduct lifecycle check-ins with operators and ensure the continued education of the product is completed
• Build revenue throughout your book of business through the implementation of new features and value propositions
• Build and maintain an opportunity pipeline. Upsell, cross-sell, expand, and retain as opportunities present themselves
• Funnel feedback from clients to the product team, and represent the voice of our clients during any product scope sessions
• Ad Hoc responsibilities as required

Requirements:

• At least 6 months to 1 year of inside sales or account management experience
• Tech-savviness with an ability to conduct presentations virtually using Zoom and troubleshoot any complications that arise as a result
• Organizational skills, detail, and task-oriented
• Excellent written and verbal communication skills
• Self-starter & Team player mindset
• Ability to work effectively in a fast-paced environment
• B.A, B.S. or equivalent degree preferred, but not required
• Experience in SaaS is preferred, but not required