Customer Service Representative

Lessen is a tech-enabled, end-to-end property service provider transforming the delivery and management of commercial and residential real estate services at scale. The Customer Service Representative serves as a liaison between clients and vendors, managing repair and maintenance requests through the One by Lessen technology platform while coordinating scheduling, communications, service completion, and customer satisfaction.

Responsibilities:

• Develop and maintain positive client relations required to ensure superior client satisfaction
• Receive and handle customer calls and email requests for services
• Manage real-time inquires while keeping track of and responding to commitments
• Manage the scheduling and completion of all services assigned by customers
• Escalate all disputes or un-satisfied service confirmations in a timely manner
• Remain on the queue and address all requests and customer questions
• Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
• Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Enter information into our database and ensure consistency and accuracy
• Demonstrate professionalism in communication, relationship development, customer service, etc
• Assist in training team members and provides constructive feedback as necessary
• Shift flexibility may be required
• Foster a positive team environment
• Ensure confidentiality and accuracy of internal and external data
• Perform ad-hoc projects and other duties as assigned

Requirements:

• High school diploma required
• Basic troubleshooting knowledge and ability to articulate
• Ability to communicate industry language
• Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential
• 3-4 years of customer service experience preferred