Business Systems Analyst

Highmark Health, through enGen and HM Health Solutions Inc., provides healthcare information technology and health insurance solutions. The Business Systems Analyst supports application product life cycles by gathering and translating business requirements, analyzing data, testing capabilities, resolving production issues, and ensuring quality delivery. The role collaborates with customers and cross-functional Agile teams while providing customer support and mentoring junior resources.

Responsibilities:

• Work with customers, Software Engineers, Architects, Capability Managers, and other team members to capture capability needs and drive quality business solutions. Create and maintain deliverables such as business vision, requirements and personalization to different clients, and user interface design
• Participate in the full software development life cycle by actively participating on Agile scrum teams in various roles, including, but not limited to, Scrum Master, Business Technical Analyst, User Interface designer, Capability Manager, or Tester, based upon experience and need
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the project lifecycle
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation
• Other duties as assigned

Requirements:

• CANDIDATE MUST BE US Citizen (due to contractual/access requirements)
• • Bachelor's Degree in Business Management, Information Systems, or closely related field
• • 3 - 5 years in IS/IT
• • Analytical Skills
• • Problem-Solving
• • Communication Skills
• • Report Writing
• • SQL
• • Agile Methodolgy
• • Agile Project Management
• 0% - 25%
• The candidate will need to work nonstandard hours when necessary
• Flexibility and strict attention to detail are essential
• • 1 - 3 years in Lean/Six Sigma experience
• • 1 - 3 years in the Health Insurance Industry
• • 1 - 3 years in the Healthcare industry
• • Production support experience including resolution of user issues, professional and timely communication with customers, and accurate documentation
• • Strong SQL skills
• • Strong communication and writing skills
• • Experience with production support ticketing systems
• • Information Technology Infrastructure Library (ITIL)
• • The Open Framework Group (TOGAF)
• • Six Sigma
• • Project Management Professional (PMP)