Senior Principal Product Manager, Member Experience

Twin Health is a digital health company using AI Digital Twin technology to help people improve and prevent chronic metabolic diseases. The Senior Principal Product Manager will own the strategy, roadmap, and execution of member experiences across onboarding, personalized guidance, Digital Twin interactions, and long-term behavior change. The role partners with Design, Engineering, Clinical, and AI/ML teams to build consumer-grade experiences that improve engagement, adherence, and health outcomes.

Responsibilities:

• Own the strategy, roadmap, and execution for Twin's member experience, spanning onboarding, personalized daily plans, AI guidance, and long-term engagement
• Deliver AI-powered experiences across app, chat, voice, and proactive surfaces that simplify complex health information into personalized, actionable guidance
• Define the future of the Digital Twin experience, helping members understand what to do next, why it matters, and how to achieve their health goals
• Develop a deep understanding of member needs through user research, behavioral data, and experimentation to identify the highest-impact opportunities
• Translate complex behavioral, clinical, and technical problems into intuitive product experiences and clear product requirements, challenging assumptions and influencing stakeholders when needed
• Balance rapid experimentation with long-term platform investments that enable Twin to serve millions of members while continuously improving engagement, retention, and outcomes
• Define and track success metrics, measure product impact, and continuously iterate based on member feedback, behavioral insights, and clinical outcomes
• Drive alignment across executive leadership and cross-functional teams to ensure the member experience advances Twin's AI, clinical, and business strategy
• Other duties as assigned

Requirements:

• Experience: 8+ years of product management experience, including ownership of consumer-facing mobile and web products with measurable business impact
• Strategic Product Leadership: Proven track record of defining product vision, setting strategy, and delivering products from concept to measurable outcomes
• Experience building AI-powered consumer experiences, ideally leveraging LLMs, conversational AI, or personalization
• Consumer Product Mindset: Deep understanding of user-centered design, behavior change, engagement, and habit formation
• Passion for building elegant products that members love
• Operational Product Thinker: Excels at translating ambiguity into product strategy, prioritizing high-impact opportunities, and balancing short-term execution with long-term vision
• Data-Driven Mindset: Defines meaningful success metrics, leverages experimentation and analytics to prioritize investments, and continuously iterates based on outcomes
• Execution Excellence: Demonstrated ability to lead cross-functional teams and deliver complex products from vision through launch at high quality
• Influence & Communication: Exceptional written and verbal communication skills with the ability to influence senior leadership and align cross-functional teams around a shared vision
• This remote opportunity based out of the U.S
• Applicants must be authorized to work for any employer in the U.S