About this role

Job Title : Digital Knowledge & Communications Lead / Content & Knowledge Management Lead
Location : Sunnyvale, CA (Onsite)

Role Descriptions:
Digital Knowledge & Comm’s Lead

• Create, manage, and continuously improve content across multiple platforms.
• Define and drive the overall content and communication strategy for managing. Knowledge across audiences (internal/external) and aligning with business goals, user needs and priorities.
• Evaluate existing content platforms and make recommendations based on the need for users, content delivery and scalability.
• Monitor content performance using engagement analytics and user feedback; adjust strategy as needed to optimize value.
• Ensure existing content (sites, repositories, news articles, playbooks, guides) is maintained after each release.
• Provide training and support to admin users, enabling them to contribute high-quality content and use platform functionality effectively.
• Adapt content and communication strategies based on adoption trends and user behavior insights.
• Create and manage internal and external communications plans including announcements, newsletters, and stakeholder updates.
• Develop and apply visual elements—such as logos, illustrations—to support content clarity and engagement.
• Analyze design challenges and provide creative, effective solutions that enhance the user experience.
• Manage multiple content and adoption projects concurrently while meeting deadlines and quality standards.

Qualifications

• Excellent communication skills, with the ability to work collaboratively with cross-functional teams and with consultants.
• A Bachelor’s degree in Marketing, Communications, Journalism, or a related field.
• Proven experience in content curation, social media management, or digital marketing.
• Exceptional research, analytical, and writing skills.
• Background in Knowledge Base creation, UX/UI and Knowledge Management principles
• Familiarity with tools for website creation and SEO best practices
• Strong organizational skills and the ability to work both independently and within a team in a fast-paced, agile environment.

Skills: Content Management~Content Creation

Experience Required: 8-10

Digital Knowledge & Communications Lead

Key skills

About this role