ServiceNow Technical Consultant

Job Summary The ServiceNow Technical Consultant will lead smaller projects and teams, focusing on story execution, customer success, and demonstrating business value. The role requires strong hands-on ServiceNow technical leadership, customer engagement, solution design, platform health, mentoring, and the ability to guide customers toward effective use of ServiceNow capabilities. The consultant will also leverage AI to optimize workflows, support decision-making, tailor customer solutions, and promote responsible AI adoption. Key Responsibilities Lead smaller projects and teams, focusing on story execution, customer success, and demonstrating business value. Develop expertise across ServiceNow offerings, providing prescriptive guidance and maintaining platform health through hands-on technical leadership. Guide customers through technical documentation and discussions while driving innovation and consistent delivery. Coach and mentor junior team members, including Technical Consultants and Associate Technical Consultants, on solution design, technical expertise, and project challenges. Participate in customer workshops to assess current processes and establish future-state processes. Design and deliver ServiceNow solutions with technical architectures designed for long-term success and aligned with ServiceNow technical standards and leading practices. Provide oversight and perform unit testing of code developed by partners or customer employees. Advise customers on how to leverage ServiceNow Platform capabilities to improve business processes. Guide customers in completing required documentation, including business requirement workbooks and technical solution documentation. Provide feedback to product development teams to improve products based on customer experiences. Maintain required ServiceNow skills and certifications aligned with the applicable workflow. Leverage AI-powered tools and capabilities to optimize workflows, automate processes, analyze insights, and improve customer solutions. Apply sound judgment when evaluating AI use cases and promote responsible, value-driven AI adoption among peers and stakeholders. Required Qualifications 8+ years of experience working within a professional services organization or equivalent combination of education and experience. Experience leveraging or critically evaluating how AI can be integrated into work processes, decision-making, or problem-solving. Experience using AI-powered tools, workflow automation, or AI-driven insights to improve business processes. Strong ServiceNow technical experience with a focus on Custom Application Development. ServiceNow certifications aligned with the applicable workflow. Industry domain expertise relevant to the assigned role. Experience driving complex technical issues through analysis and resolution. Ability to work collaboratively with customers, technical teams, and stakeholders. Ability to independently manage projects and demonstrate creative problem-solving skills. Ability to travel up to 50%. Ability to articulate AI system design, ethical considerations, and platform use cases clearly while guiding responsible AI adoption. Preferred Qualifications Experience providing technical consulting and solution guidance to ServiceNow customers. Experience mentoring technical consultants and supporting complex ServiceNow implementations. Experience designing solutions aligned with ServiceNow technical standards and leading practices. Experience using AI to optimize workflows, tailor customer solutions, and support strategic decision-making. Education: Bachelors Degree