Sr. Project Manager, CSP

Lenovo is a global technology company offering devices, infrastructure, software, solutions, and services. The Senior Project Manager, CSP leads cross-functional and cross-geography teams across customer-facing programs and cloud service provider product offering delivery, ensuring customer expectations and internal requirements are met on time, within scope, and within budget.

Responsibilities:

• Lead extended account teams with customer-facing responsibilities for RFx bidding, contract management, customer scorecards, QBRs/QTRs, and account-based initiatives
• Define account priorities and strategies to guide consistent customer engagement and cross-functional alignment
• Host RFx kick-off meetings and ensure cross-functional teams deliver timely, high-quality responses. Maintain RFx trackers and opportunity status, including budgetary quotes. Coordinate internal pre-review readiness for key meetings (pricing, RFx, solution reviews) by engaging required stakeholders
• For established accounts, lead regular account team calls to track and report customer-related opportunities, issues, risks, and actions
• Create and maintain functional team maps and customer playbooks for internal education
• Identify gaps in meeting customer expectations, assign owners, and track closure through weekly priority reviews
• Track business pipeline with account teams and support achievement of business targets
• Lead QBR/QTR preparation, distribution, follow-up actions, and customer communication
• Manage program scope and lead cross-functional, cross-geography teams (Development, PM, FAE, Quality, ISR, SC, Service, Operations, etc.), ensuring clear ownership and execution of project activities. Deliver within defined schedule, cost, and quality targets
• Build, maintain, and execute project schedules; monitor checkpoints, milestones, and readiness status
• Track and communicate project readiness, including BOM validation, Dataline enablement, ECNs, and CTO/LTO configuration readiness
• Maintain project documentation and MS Teams repositories to ensure accuracy and completeness
• Set up regular project management BMS meetings (e.g., ODT) and specific sessions to review status, identify issues, drive resolution, and ensure alignment
• Manage sustaining change processes, including PCRs (second-source validation, new SBB introduction, FW updates, new supplier introduction, EOL, new configurations) and PCNs (coordination, submission, and cross-functional voting)
• Collaborate with Engineering, Quality, Development, Fulfillment, and other stakeholders to resolve quality issues through closure
• Track key program KPIs, including customer/supplier NRE payment status and time-to-delivery metrics
• Conduct Lessons Learned sessions to support continuous improvement in program and process execution

Requirements:

• This is an individual contributor role requiring senior-level program management, account management, and operational expertise
• The candidate must be able to communicate comfortably with senior business leadership (Director, Executive Director, VP) and demonstrate strong critical thinking, structured problem-solving, and the ability to work “in the customer's shoes” and “outside the box” to resolve issues in a deadline-driven environment
• • 10+ years of customer-facing project/program or account program management experience
• • Strong experience in customer engagement, strategic account/program ownership, and executive communication
• • Proven RFQ/RFP/RFx, bidding, proposal, pricing, and new business opportunity support experience
• • Experienced in QBR/QTR, customer scorecards, account reviews, escalations, and action tracking
• • Strong business acumen with understanding of pipeline, revenue opportunities, contracts, and customer priorities
• • CSP, hyperscaler, data center, OEM/ODM, or technology industry experience preferred