Customer Service Rep Specialty - Priority Service

PNC is an organization focused on delivering high-quality customer experiences. The Priority Service role provides premium, personalized support to Mass Affluent clients by proactively resolving complex issues, owning client needs, and delivering consultative service across multiple products and services.

Responsibilities:

• Performs premium client service activities and initiatives for a broad range of products, services and owns and resolves problems while being the sole point of contact for clients when possible. Delivers PNC's standard of service to clients and service partners
• Trained and knowledgeable across multiple products and services to be able to receive, investigate and resolve complex client inquiries regarding products, services and issues derived from all channels through which clients are served. Primarily interacts with affluent clients including clients that may have multiple products included in their PNC relationship
• Maintains consistently elevated levels of client satisfaction consistent with PNC's core values. Demonstrates commitment to quality through client and service partner interactions
• Documents client interactions and completes service requests to minimize client effort or additional action

Requirements:

• Accuracy and Attention to Detail
• Client Relationship Management
• Customer Experience Management
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy
• Roles at this level typically require an Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Associates (Required)