Customer Success Manager, K-12

Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. The Customer Success Manager will support K-12 customers using the Instructure Learning Platform, manage existing accounts, help retain and grow accounts, and increase Instructure’s market presence through a solutions-oriented approach.

Responsibilities:

• Work collaboratively with Sales and Renewals to increase market share from existing account base and new business to business opportunities
• Act as liaison between the customer and Instructure
• Understand the customer’s vision and goals with the Instructure Learning Platform and help them achieve success
• Accountable for CSAT and working closely with Sales and Renewals to achieve NRR targets

Requirements:

• Requires a Bachelor's Degree or a minimum of 4+ years Account Management experience
• Exceptional communication skills both written and verbal
• Capacity to set correct expectations and manage issues to completion
• Multitask and prioritize tasks in a changing environment
• Strong team mentality, utilizing internal and external resources strategically and judiciously
• Customer facing background within the software industry
• Demonstrated ability to solve problems and seek solutions
• K12 Education experience and knowledge preferred