Job Title
Desktop Consultant (Onsite - 2nd Shift)
Location
Newark, NJ
Duration
6 Months
Pay Rate
$65/hr on C2C / 1099 all inclusive (OR) $60/hr on W2
Interview Type
Both Phone and In Person
Note
This is a fully onsite role (5 days, Tuesday to Saturday 4pm-12am) Please confirm your candidate is comfortable with working onsite from 4pm-12am (2nd Shift)
Job Description
Description:
We are looking for a qualified Desktop Engineer for the 2ndd shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers by phone, email, and via remote access tools.
This is a fully onsite role (5 days, Tuesday to Saturday 4pm-12am) providing level 1 & 2 support for users, troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
We are looking for a qualified Desktop Engineer for out 2nd shift, 24/7 team, who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.
Support and troubleshoot hardware and software problems for desktop and laptop computers, and conduct remote problem solving when necessary.
Install hardware and software on workstations.
Set up and maintain network and telecommunications systems.
Troubleshoot LAN, server, wi-fi and connectivity issues.
Utilize ticketing system, when necessary.
Manage Windows Active Directory and Exchange.
Re-image computers, perform data migrations and restorations.
Work closely with other IT employees on system maintenance and configuration projects.
Work closely with other SLA employees on interdepartmental projects.
Maintain accurate asset management records.
Work with vendors and manufacturers on repair and maintenance of IT equipment.
College degree and/or 4-6 years' experience.
Ability to help employees solve hardware and software problems.
Experience with Windows Active Directory& Office 365.
Experience troubleshooting network issues in large office setups.
Experience supporting and troubleshooting printer systems.
Familiarity with DHCP,DNS, LAN, WAN, and other common networking concepts.
Strong customer service and communication skills.
Experience with a scripting language preferred.
Must be able to work on Saturdays and certain Holidays.
Basic understanding of ITIL foundation processes, i.e. Incident, Request, Change, etc.
MDM experience, specifically Airwatch, is a plus.
Top Skills & Years of Experience
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
• Install hardware and software on workstations.
Required
5
Years
• Set up and maintain network and telecommunications systems.
Required
5
Years
• Manage Windows Active Directory and Exchange.
Required
5
Years
Recruiter Details
Contact: Kris -
Contact: Lokesh - - Eight three two - Nine nine zero -Two four two six
Contact: Sameer - - Seven one nine – two three nine – Five five five five
Contact: Praveen - - Eight three two - Nine Nine Zero - Two four two seven
