Senior Product Designer

b.well Connected Health is a healthcare technology company focused on simplifying healthcare through unified health data and connected digital health experiences. The Senior Product Designer will shape end-to-end experiences across AI health assistants, health data products, SDKs, and consumer-facing applications, using research and quantitative data to create clear, trustworthy, and actionable designs. The role also involves evolving scalable design systems, supporting white-label enterprise products, and collaborating with product, engineering, analytics, and design teams.

Responsibilities:

• Contribute to the product design vision for key product areas, including bailey™, the b.well Health AI SDK, and consumer-facing health experiences
• Translate b.well's mission (simplify healthcare, consumer-first data control, seamless care navigation, healthcare shoppability) into design patterns and product experiences within your domain
• Partner with product managers and design leadership to help inform roadmap priorities through a design lens
• Flag experience gaps early and bring point-of-view solutions, not just problems, to the team
• Use quantitative data and qualitative research together to drive design decisions, not just validate them after the fact
• Track the metrics that matter for your product area (activation, task completion, comprehension, engagement) and hold your work accountable to them
• Bring a data-backed point of view into team discussions, not just execution conversations
• Architect designs with clear success criteria and collaborate with analytics to close the loop post-launch
• Run structured usability studies, synthesize behavioral signals, and translate findings into clear recommendations
• Design the interaction model for agentic AI experiences, including how users converse with, trust, and take action through bailey™ and partner-embedded AI health assistants
• Help define how AI recommendations, clinical data, and care actions surface in ways that are clear, trustworthy, and accessible to non-clinical audiences
• Apply established standards for AI explainability, confidence signaling, and graceful failure states in health contexts
• Design experiences that make longitudinal health records, clinical summaries, lab results, medication histories, and care gaps legible and actionable for everyday consumers
• Work with data and engineering teams to surface the right signal from b.well's integrated data sources without overwhelming or alarming users
• Apply deep empathy for users navigating chronic conditions, complex care journeys, or varying levels of health literacy
• Drive end-to-end design across discovery, definition, design, and delivery, from user research and journey mapping through high-fidelity prototypes and production QA
• Contribute to and help evolve a scalable design system that supports white-label customization for enterprise clients across health plans, providers, and tech partners
• Design across surfaces: mobile (iOS and Android), web, and embedded SDK components
• Collaborate closely with frontend engineers to ensure design intent is realized with precision
• Support junior designers with feedback as needed
• Champion research as an ongoing practice and help synthesize insights into decisions the team can act on
• Participate actively in design reviews, critique sessions, and cross-functional alignment
• Bring a strong, well-reasoned design point of view to team and cross-functional discussions

Requirements:

• • 4–6+ years of product design experience
• • A portfolio that demonstrates mastery of complex, data-rich UX across consumer-facing products, with clear articulation of the problem, your process, the metrics you tracked, and the outcomes
• • Proven experience designing consumer products at scale (B2C, high-engagement mobile or web apps), where users have choices and low tolerance for friction
• • Experience designing AI-powered or conversational interfaces, including chat, assistants, or agentic workflows
• • A genuine practice around data: you know how to instrument a design, read a funnel, run an A/B test, and use what you find to make the next decision
• • Experience contributing to design systems at scale, including component documentation
• • Strong skills in Figma (prototyping, auto-layout, variables, component libraries) and Claude Design
• • Strong ability to communicate design rationale and research findings to product and engineering stakeholders
• • Background in B2C consumer products with millions of users, such as fintech, wellness, fitness, navigation, insurance, or financial services apps, where simplifying complexity is the core design challenge
• • Experience designing white-label or multi-tenant products where a single design system must express many brands
• • Familiarity with health data or clinical terminology, or a demonstrable track record of ramping quickly in domain-heavy industries
• • Experience designing developer-facing products (SDKs, APIs, developer portals, documentation UI)
• • Understanding of health equity, accessibility, and plain language design principles
• • Prior work on products subject to regulatory or compliance requirements