Senior Product Designer - Benefits Servicing

Humana is a healthcare company focused on helping people achieve lifelong well-being through insurance and healthcare services. The Senior Product Designer – Benefits Servicing will design end-to-end digital experiences for medical benefits, using user-centered design, research, and cross-functional collaboration to simplify benefits information and improve healthcare navigation. The role will also contribute to design systems, accessibility, and scalable design standards.

Responsibilities:

• Design and deliver end-to-end user experiences for Humana’s medical benefits products and services, ensuring solutions are human-centered and aligned with business objectives
• Collaborate with product, engineering, marketing, analytics, and research partners to identify opportunities and develop innovative solutions that address key member needs
• Utilize user research, usability testing, analytics, and member feedback to inform design decisions and continually improve experiences
• Create user flows, wireframes, prototypes, and high-fidelity designs that effectively communicate and validate design concepts
• Advocate for accessibility, inclusivity, and design best practices across all medical benefits experiences
• Partner with other Product and Design teams to ensure consistency and cohesion throughout the member journey
• Present design recommendations and rationale to stakeholders, incorporating feedback and building alignment across teams
• Contribute to a culture of collaboration, experimentation, learning, and continuous improvement within the design organization
• Support and contribute to design systems, pattern libraries, and scalable design standards

Requirements:

• Bachelor's degree in Human-Computer Interaction or a related field, or equivalent practical experience
• 5+ years of experience in product design, with a portfolio demonstrating impactful digital product outcomes
• Exceptional visual design craft with a portfolio showcasing polished, modern, and user-centered digital experiences
• Strong proficiency with Figma
• Demonstrated success designing responsive experiences across web, mobile, and desktop platforms
• Ability to translate complex business and user requirements into intuitive, visually compelling interfaces
• Strong attention to detail with a focus on consistency, accessibility, usability, and pixel-perfect execution
• Experience designing complex user experiences and end-to-end customer journeys, preferably within healthcare, insurance, or similarly regulated industries
• Strong expertise in user-centered design, interaction design, information architecture, and visual design
• Proficiency with modern design and prototyping tools, including Figma
• Solid understanding of user research methodologies and the ability to translate insights into effective design solutions
• Experience collaborating effectively with cross-functional teams including product management, engineering, research, and business stakeholders
• Strong communication, presentation, storytelling, and stakeholder management skills
• Ability to balance strategic thinking with hands-on design execution
• Demonstrated success using design to improve business and customer outcomes, such as member satisfaction, engagement, retention, or operational efficiency
• Experience designing healthcare, medical benefits, insurance, or other regulated-industry products and services
• Knowledge of accessibility standards and inclusive design principles, particularly for older adults and diverse populations
• Strong organizational and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment
• Experience contributing to or maintaining design systems, pattern libraries, and scalable UX standards
• Experience facilitating design workshops, stakeholder alignment sessions, or collaborative design activities
• Familiarity with data-informed design practices and experimentation methodologies