Customer Success Manager, Forma

Autodesk develops software that helps innovators design and make buildings, products, and other creative works. The Customer Success Manager will drive adoption, retention, and expansion of Autodesk construction solutions by onboarding customers, managing success plans, tracking account health, and building trusted customer relationships.

Responsibilities:

• You will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve them
• You will onboard new construction customers with a focus on accelerating their time to value
• You will coordinate a variety and diverse range of tasks, topics, and customers
• You will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase use
• You will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunities
• You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
• Track account health to identify churn risk and work to eliminate that risk
• Drive product usage and adoption of the Autodesk Construction Cloud (ACC)
• Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk team
• Share, propose and build best processes to allow our organization to grow
• You will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction services

Requirements:

• At least 3 years of experience in a customer-facing, B2B role
• 4 Year Degree or equivalent experience
• Experience in Customer Success, Account Management or a client-facing role
• You will be fully remote with travel expected up to 35%
• Display sincere curiosity to understand one of the largest, most complex industries: construction
• Collaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomes
• Process-driven and organized
• Have a record of accomplishment, and demonstrated drive for achievement
• Experience with AEC workflows and awareness of BIM solutions focused on Construction
• Previous experience in the Construction Industry