Technical Product Manager Sr - Customer Portal/Mobile App

Mercury Insurance is an insurance company seeking a Senior Technical Product Manager to lead its customer portal experience across web and mobile platforms. The role manages the product roadmap, prioritizes the backlog, drives launches with cross-functional teams, develops product requirements and metrics, and mentors junior product managers while aligning product direction with organizational objectives.

Responsibilities:

• Create buy-in for the product vision and strategy with leadership and internal partners
• Shape and own the product tech roadmap with input from senior leadership and stakeholders
• Efficiently manage the product backlog by prioritizing and making trade-offs between customer experience, performance, and operational load or competing features
• Drive decision making and product launches in partnership with engineering, UX, operations, business development, third party vendors and other cross-functional teams
• Regularly update stakeholders and customers on the roadmap and product status
• Utilize data, usability studies, research, and market analysis to inform product strategies
• Establish and track key metrics for product success
• Develop clear business requirements and user stories for product specifications and architecture
• Work efficiently with engineering team to deliver key product features and manage delivery risks

Requirements:

• Bachelor's degree in business, computer science, engineering, or equivalent practical experience in product management
• 5+ years product management and/or product design
• 5+ years managing complex initiatives from initiation to completion using product management processes and best practices
• Experience in defining and implementing product metrics to track performance and success
• Experience handling all stages of product delivery
• Experience contributing to tech discussions and product strategy
• Experience managing technical products or online services
• Experience representing various customers and stakeholders during planning
• Ability to build ground-up solutions where none exist including all steps of ideation, problem discovery, customer usage, design, implementation, and monitoring
• Strong critical thinking skills, with the ability to analyze complex situations, assess information, and make sound decisions based on data and evidence
• Ability to work as a partner and peer to your counterparts in engineering, program management and quality assurance
• Ability to navigate through ambiguity and drive strategic direction
• Strong skills in managing relationships with stakeholders, ensuring alignment between business goals and product development
• Comfort operating at different vertical levels at the organization including individual contributors to senior executives
• Able to develop and present complex problems in a straightforward way
• Exceptional verbal, oral, and written communication skills
• 5+ years Mobile/Web experience with UX flow definition
• Property and Casualty Insurance experience preferred